topic Re: Port number not done, i cant submit a ticket. in Get Support

Port number not done, i cant submit a ticket.

U2vini — Wed, 05 Jan 2022 12:54:12 GMT

Hello all,

hopefully someone can help me on this.

Before yesterday i sign up with a plan and decided to transfer the same number i have in rogers.

Everything was filled as it should but after 1 day, i dont have any news or the service on my phone.

I'm trying to open a ticket, but after filling up everything (i have a check on each box), the 'submit' button doesnt do anything. It does the 'click' but there is reaction to it.

I tried on Chrome, IE and chrome on another phone.

Would someone have any idea what i can do? is there any other way of contacting the support line? (i dont think there is).

Thank you all,

Vinicio

Re: Port number not done, i cant submit a ticket.

GinYVR — Fri, 08 Nov 2019 02:27:33 GMT

@U2viniMake sure you have all the pertinent information handy then try the phone number in this link https://productioncommunity.publicmobile.ca/t5/Discussions/Get-your-PORT-ISSUES-FIXED-BY-LIVE-AGENT-right-now/m-p/117185#M36801

Re: Port number not done, i cant submit a ticket.

computergeek541 — Fri, 08 Nov 2019 02:58:25 GMT

@GinYVR wrote:
@U2viniMake sure you have all the pertinent information handy then try the phone number in this link https://productioncommunity.publicmobile.ca/t5/Discussions/Get-your-PORT-ISSUES-FIXED-BY-LIVE-AGENT-right-now/m-p/117185#M36801

I know that I've mentioned this before, but this is one fo those situations in which I would advise against calling the Telus porting centre.

@U2vini has stated that there is no service on the phone. If that's because the service was not provisioned to the sim card properly by Public Mobile, we've seen that it's possible for a number to be ported into a non-functional Public Mobile account. If that happens, not only will the Public Mobile service not work, but the customer will also lose service at Telus as well.

I would say that it's far more important to first get the service at Public Mobile working first. Only contacting Publci Mobile can accomplish that. Coincidently, having a number ported into a non-functional, yet activated Public Mobile account is the very thing that new customers want to avoid, and that's why many members suggest that customers always first take a new number before attempting to port in a phone number.

@U2vini , if you're having difficulties openign a ticket through SIMon, please contact the moderators by using https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port number not done, i cant submit a ticket.

geopublic — Fri, 08 Nov 2019 03:05:25 GMT

@U2vini

Re: Port number not done, i cant submit a ticket.

U2vini — Fri, 08 Nov 2019 15:31:07 GMT

Hello guys,

first of all, thank you for your answers. I wasnt expecting them that fast 🙂

Unfortunately, none of them worked because ITS WORKING NOW 🙂 🙂 🙂 🙂

As one of the advices, I wrote an email to the moderator and 5 minutes later it was working. I dont know if he actually was able to do anything or just the "regular" process took more time than unsual (maybe on Rogers side).

Anyways, thanks for the comments!

Vini