topic Re: Invalid sim card message in Get Support

Invalid sim card message

peggylynn — Wed, 05 Jan 2022 12:53:57 GMT

I picked up my Public Mobile sim card today and while I was going through the sign-up process, at the Choose your Nember point ( the second page of the process), when I tried to select a different number from the one I had just clicked on, I got bumped out of that page and back to the first page of the sign-up/sim card activation page. Most of my information was still there, so I just had to re-enter my password (twice), and click on continue. I was then informed that my sim card was not valid. How do I get back into the activation form so I can finish?

Re: Invalid sim card message

totalUser — Thu, 07 Nov 2019 19:59:39 GMT

Sim gets locked for about an hour

Best thing is to wait clear your cashe too.

Using incognito mode is also better option as things run smoother in that mode

Re: Invalid sim card message

dabr — Thu, 07 Nov 2019 20:00:03 GMT

@peggylynn wrote:
I picked up my Public Mobile sim card today and while I was going through the sign-up process, at the Choose your Nember point ( the second page of the process), when I tried to select a different number from the one I had just clicked on, I got bumped out of that page and back to the first page of the sign-up/sim card activation page. Most of my information was still there, so I just had to re-enter my password (twice), and click on continue. I was then informed that my sim card was not valid. How do I get back into the activation form so I can finish?

Try clearing your cache and cookies. Also try another browser and incognito mode. PM's website can be glitchy. You can also try waiting another hour before another attempt.

Re: Invalid sim card message

Luddite — Thu, 07 Nov 2019 20:00:54 GMT

If you never entered a payment, just wait an hour and try again. The system should clear itself. Open a new incognito window just to be sure you have fresh start.

While you're waiting here's my suggested reading for all newcomers: https://productioncommunity.publicmobile.ca/t5/Getting-Started/BE-PREPARED/m-p/112014#M20827

Welcome aboard.

Re: Invalid sim card message

peggylynn — Thu, 07 Nov 2019 20:44:36 GMT

Thanks, that worked