topic Re: Never received simcard in Get Support

Re: Payment Issue

Maxmaxmaxmax08 — Wed, 05 Jan 2022 12:53:52 GMT

Hello I ordered a sim which never arrived at my house, so I purchased one in person and activated my plan, I want to know who I can ask to get refunded for my sim?

Thank you

Never received simcard

Maxmaxmaxmax08 — Thu, 07 Nov 2019 19:11:20 GMT

Hello I ordered a sim which never arrived at my house, so I purchased one in person and activated my plan, I want to know who I can ask to get refunded for my sim? Thank you

Re: Payment Issue

dabr — Thu, 07 Nov 2019 19:15:15 GMT

@Maxmaxmaxmax08 wrote:
Hello I ordered a sim which never arrived at my house, so I purchased one in person and activated my plan, I want to know who I can ask to get refunded for my sim?

Thank you

Contact moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

Or you can click the ? mark bottom right of this screen if the link doesn't work properly.

Edit: You're unlikely get a refund if the SIM is just delayed. Do you have a tracking # to see what happened to it?

Re: Payment Issue

Luddite — Thu, 07 Nov 2019 19:19:26 GMT

New thread created to isolate from original.

@Maxmaxmaxmax08 It's always best to create a new thread for each issue, rather than tacking onto one.

Re: Never received simcard

sunflowershine — Thu, 07 Nov 2019 19:30:10 GMT

@Maxmaxmaxmax08 You have to contact the Moderator directly. You can either send them a private message by click on the Envelop icon and send to "Moderator_Team" or click on the Question Mark icon and get a ticket to deal with your issue. I doubt they will refund it. But you can try.

Re: Never received simcard

Triguy — Thu, 07 Nov 2019 19:39:04 GMT

Here is a thread about tracking your sim through Canada Post.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/m-p/325923

Did you order it through PM ? If so, you could try contacting Canada Post for compensation.

Re: Payment Issue

dabr — Thu, 07 Nov 2019 19:45:30 GMT

@Luddite wrote:
New thread created to isolate from original.
@Maxmaxmaxmax08 It's always best to create a new thread for each issue, rather than tacking onto one.

@Luddite Looks like this user has another thread asking the same question, perhaps they can be merged? Thanks.

Here's the link: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Never-received-simcard/td-p/448667/jump-to/first-unread-message

Re: Payment Issue

Luddite — Thu, 07 Nov 2019 19:55:14 GMT

@dabr Thanks. I confused myself, somehow - split the thread but now remerged. Must be coffee time.

Re: Never received simcard

Maxmaxmaxmax08 — Thu, 07 Nov 2019 20:01:01 GMT

Why would I contact posted Canada for something I never received from public mobile...

Re: Never received simcard

dabr — Thu, 07 Nov 2019 20:03:00 GMT

@Maxmaxmaxmax08 wrote:
Why would I contact posted Canada for something I never received from public mobile...

Try the tracking # if you got a confirmation from PM.

PM mails your SIM through Canada Post.

Re: Never received simcard

Triguy — Thu, 07 Nov 2019 20:05:27 GMT

PM sends their sim cards using Canada Post - Xpresspost.

Re: Never received simcard

Maxmaxmaxmax08 — Thu, 07 Nov 2019 20:06:31 GMT

I understand that but that's not the customers job, what kind of service is this?

Public mobile should figure out what's going on, who can I contact exactly that actually works for Pm

Re: Payment Issue

Triguy — Thu, 07 Nov 2019 20:15:02 GMT

To submit a ticket to Public Mobile do the following:

Re: Payment Issue

Maxmaxmaxmax08 — Thu, 07 Nov 2019 21:23:53 GMT

What do I do? Nothing shows up?

Re: Payment Issue

Maxmaxmaxmax08 — Thu, 07 Nov 2019 21:24:40 GMT

?? It's just a box

Re: Payment Issue

geopublic — Thu, 07 Nov 2019 21:29:04 GMT

@Maxmaxmaxmax08 SUbmit a ticket and include your order number and the moderator team will refund the cost of the card.

Re: Payment Issue

Maxmaxmaxmax08 — Thu, 07 Nov 2019 21:40:20 GMT

Thanks a lot

Re: Never received simcard

computergeek541 — Fri, 08 Nov 2019 03:03:21 GMT

@Maxmaxmaxmax08 wrote:
I understand that but that's not the customers job, what kind of service is this?

Public mobile should figure out what's going on, who can I contact exactly that actually works for Pm

You're not wrong about that, but it's far more efficient for Public Mobile to just take your word that the sim card was never received than to spend possibly hours to locate your sim card and to open a package tracking trace with Canada Post. Usually, the solution would be to send you another sim card, but I realize that you no longer need one. It may be easier to convince Public Mobile to process a $10 account balance credit than a refund for the sim card that didn't arrive.