topic Re: New sim /phone in Get Support

New sim /phone

Mike-m — Wed, 05 Jan 2022 12:53:34 GMT

I Purchased a new phone and sim card (again). I added the new sim and removed the old... the phone shows "no sim", reboot same error.

any help?

Re: New sim /phone

yanzhiqiang — Thu, 07 Nov 2019 06:44:47 GMT

what phone did you buy?

Re: New sim /phone

Mike-m — Thu, 07 Nov 2019 06:45:38 GMT

phone:ZTE Z557

Re: New sim /phone

yanzhiqiang — Thu, 07 Nov 2019 06:56:33 GMT

I couldnt find this phone on the PM list, are you sure this phone work for PM?

Re: New sim /phone

GinYVR — Thu, 07 Nov 2019 07:00:15 GMT

@Mike-mSince Bell sells the phone, just make sure it is unlocked it will work with Public Mobile. Make sure you have activated the new SIM card.

Re: New sim /phone

yanzhiqiang — Thu, 07 Nov 2019 07:01:25 GMT

Here at Public Mobile, you bring your own phone and activate it using a Public Mobile SIM card. While we don’t sell phones, there are a number of ways you can get a phone that suits your needs. You just need to make sure that your phone is unlocked and compatible with our Canada-wide 4G LTE network.

Your phone should work on our network, if your phone specifications match the following bands:

For 3G use (UMTS/HSPA): 850MHz/1900MHz bands
For 4G/LTE use: 1700MHz/2100MHz bands
For 4G/LTE use: 700 MHz band

Re: New sim /phone

yanzhiqiang — Thu, 07 Nov 2019 07:11:12 GMT

Specifications

Form Factor	Bar with touchscreen
Colour	Black
Memory	32 GB; 1 GB RAM
External Memory	Up to 32 GB (microSD)
Network	UMTS 850/1900/2 100; GSM 850/900/1800/1900
Operating System	Android 8.0 (Oreo)
Processor	1.1 GHz quad-core
SIM Card	Micro

Re: New sim /phone

will13am — Thu, 07 Nov 2019 14:07:44 GMT

@Mike-m, I assume that it is this phone you are referring to. It should work with Public Mobile on 3G only. There does not appear to be 4G capability on the phone. If the SIM is not being detected, you may need to try reseating it a couple of times. It could be a faulty SIM reader. If the SIM is detected and there is no network connection, you need to check the self serve account to make sure it is active. If it is not active or has any problems, then you need to contact the moderator team for assistance. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

https://www.bestbuy.ca/en-ca/product/chatr-zte-z557-black-prepaid/13456469

Re: New sim /phone

Ed404 — Thu, 07 Nov 2019 14:58:39 GMT

@Mike-m do you have another sim you could try to rule out a faulty sim card reader?

Re: New sim /phone

Mike-m — Thu, 07 Nov 2019 15:30:52 GMT

Negative- I guess i could just exchange it??

Re: New sim /phone

Mike-m — Thu, 07 Nov 2019 15:34:09 GMT

I purchased the phone from london drugs, and yes all new phones have to be carrier unlocked in canada as of dec 2018. and yes sim is activated.

Re: New sim /phone

Mike-m — Thu, 07 Nov 2019 15:35:27 GMT

HUH?

who said the phone was used for PM?

to be clear, no the phone was not used for private message.

Re: New sim /phone

wetcoaster — Thu, 07 Nov 2019 15:46:00 GMT

@Mike-m wrote:
I purchased the phone from london drugs, and yes all new phones have to be carrier unlocked in canada as of dec 2018. and yes sim is activated.

Yes, however, it only means that they must give you the unlock key for free. There are brands that lock ( some of?) their devices to the first SIM inserted. Samsung is the biggest one, I don't know if ZTE does it as well.

If you used another carrier's SIM in this phone initially, there is a chance that it is locked to that carrier. You'll have to get the unlock code from them.

Re: New sim /phone

Mike-m — Thu, 07 Nov 2019 15:49:04 GMT

I tried the new activated SIM card in another carrier unlocked phone and it shows "no sim" yet again. I wanted to try his sim in my phone to verify that its not the sim reader as well, but i didnt want to unsnap his sim adapter.

So i will exchange the sim and try again.

Stay Tuned!

Re: New sim /phone

Mike-m — Thu, 07 Nov 2019 18:22:27 GMT

it does not ask for unlock code.

it is account specfic, because we tried a new public sim card thats not registered to my account and it showsup in the ZTE phone.