topic Re: US bundle package in Get Support

US bundle package

Cherylbe — Wed, 05 Jan 2022 12:53:32 GMT

I am currently in US...I added the US $20.00 bundle package yesterday morning over 24 hours before it was needed to my plan. I went to use my cell in the US upon arrival and it is not allowing me to do so.. I cannot receive or send any texts or make any calls..I have been notified by my credit card provider of the $22.80 transaction coming off my card

Re: US bundle package

hairbag1 — Thu, 07 Nov 2019 04:26:18 GMT

@Cherylbe wrote:
I am currently in US...I added the US $20.00 bundle package yesterday morning over 24 hours before it was needed to my plan. I went to use my cell in the US upon arrival and it is not allowing me to do so.. I cannot receive or send any texts or make any calls..I have been notified by my credit card provider of the $22.80 transaction coming off my card

Did you buy the 10 Day US Roaming Add-on ? Check your account and confirm.

Re: US bundle package

Anonymous — Thu, 07 Nov 2019 04:27:26 GMT

@Cherylbe wrote:
I am currently in US...I added the US $20.00 bundle package yesterday morning over 24 hours before it was needed to my plan. I went to use my cell in the US upon arrival and it is not allowing me to do so.. I cannot receive or send any texts or make any calls..I have been notified by my credit card provider of the $22.80 transaction coming off my card

Did you do the second step of purchasing the add-on after adding the money? It's not obvious but you first deposit money into your account (which you've successfully done) and then you go about buying the add-on even though it seems like you think you went about buying the add-on.

Re: US bundle package

hairbag1 — Thu, 07 Nov 2019 04:30:47 GMT

@Cherylbe wrote:
I am currently in US...I added the US $20.00 bundle package yesterday morning over 24 hours before it was needed to my plan. I went to use my cell in the US upon arrival and it is not allowing me to do so.. I cannot receive or send any texts or make any calls..I have been notified by my credit card provider of the $22.80 transaction coming off my card

Log into My Account...is your $20 sitting in Available Funds ? If so, you need to go back and "buy" the add-on now.

Re: US bundle package

ShawnC13 — Thu, 07 Nov 2019 04:34:43 GMT

@Cherylbe wrote:
I am currently in US...I added the US $20.00 bundle package yesterday morning over 24 hours before it was needed to my plan. I went to use my cell in the US upon arrival and it is not allowing me to do so.. I cannot receive or send any texts or make any calls..I have been notified by my credit card provider of the $22.80 transaction coming off my card

Purchasing addons is a two step process. Here is a great tutorial on how to purchase addons created by @srlawren https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Re: US bundle package

darlicious — Thu, 07 Nov 2019 09:41:19 GMT

@Cherylbe If you have successfully purchased the add on try rebooting your phone. If it still isn't working go into your settings and manually select either at&T or T-Mobile. You may have to change to either network depending where you travel as each networks coverage can vary in different parts of the country.

Re: US bundle package

CS_Agent — Thu, 07 Nov 2019 14:13:40 GMT

Hi Cherylbe,

If you need further help, feel free to submit a ticket through SIMon, our virtual assistant and we will take a look into your situation.

Regards,

Ciprian

PM Mod Team.