topic Re: My data addon using precedence in Get Support

My data addon using precedence

hermitzhang647 — Wed, 05 Jan 2022 12:53:22 GMT

I got my promotion of flash sale which gave me 500MB of bonus data $35 plan base on 1GB data and unlimit talk text plan.Then as everyone knew, we got 1GB free promo and never expired until being used.In my understanding,every month 1GB plan addon data will consumed first,then the flash bouns 500M secondly,and the never expired 1GB free promo will be consumed lastly,but in fact after the 1GB monthly addon date, the never exipired 1GB free promo date be used secondly, the flash promo 500MB become the last.

It is not fair precedence,as my $ 35 plan which including promotion addon 1.5GB data first, then the never exipired 1GB come into my account,how do your guy think about my case?

Re: My data addon using precedence

hermitzhang647 — Thu, 07 Nov 2019 03:13:40 GMT

bouns 500MB data with autopay, and i do have this

Re: My data addon using precedence

will13am — Thu, 07 Nov 2019 03:14:00 GMT

@hermitzhang647 , you have a valid point about the order in which the data should be consumed. You should take this up with the moderator team to get them to correct the order. My guess is this is something hard coded and they might need to escalate the issue. Anyway, the moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.

Re: My data addon using precedence

hermitzhang647 — Thu, 07 Nov 2019 03:41:02 GMT

i think it should be a bug for the add on data consuming precedence

Re: My data addon using precedence

darlicious — Thu, 07 Nov 2019 09:22:50 GMT

@hermitzhang647 This has happened to a few people. Its a good thing you noticed by monitoring your account. A moderator will certainly look into what is causing this to happen and correct the issue and restore any data from your add on that was mistakenly consumed. You may want to consider the $40 plan as well...an extra 3.5gb for only $5 more. Its much better value for money spent....or depending on your usage the $25 plan is $10 cheaper with 1gb of data. $10 is a lot to pay for only 500mb more data.