topic Re: Transferring Provider and Receiving Calls in Get Support

Transferring Provider and Receiving Calls

Hock — Wed, 05 Jan 2022 12:53:19 GMT

Hello,

I recently switch provider, from Fido to Public Mobile. It is been three month and Fido still charges my phone bill, as well as Public Mobile charges too. Public Mobile was suppose to cancel my plan with Fido, but they did not do so. I went to Fido and they cancelled my plan but I am not able to get a refund for that three months, as they told me to ask my current provider. I am not too sure what to do.

Another thing with my phone number, I am able to make calls out, but not able to receive calls. I do not know why.

Thanks!

Re: Transferring Provider and Receiving Calls

ChuckYeah — Thu, 07 Nov 2019 01:49:16 GMT

Have you ever been able to receive phone calls? Your port may not have completed properly hence why your account did not close.

Contact a moderator immediately, or your number may be lost??

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Re: Transferring Provider and Receiving Calls

cellphoneuser1 — Thu, 07 Nov 2019 01:54:29 GMT

@Hock

Since the number never finished transferring, you will have to pay Fido because they still provided service. You aren't receiving calls because they were going to Fido.

Re: Transferring Provider and Receiving Calls

Ed404 — Thu, 07 Nov 2019 02:41:40 GMT

@Hock wrote:
Public Mobile was suppose to cancel my plan with Fido, but they did not do so.

Can Public Mobile actually cancel a plan with another provider? Never heard of that, nor would I rely on them to do it when I ask.

Re: Transferring Provider and Receiving Calls

will13am — Thu, 07 Nov 2019 03:21:11 GMT

@Hock , I don't know how to break the bad news to you. The number port which if successful would have cancelled your Fido account right away failed. This is why the Fido service continued and you were paying them for essentially nothing. Now that you have asked Fido to cancel your old plan, you lost the phone number and will not be able to attempt another port. There is little that Public Mobile can do in this case as they have nothing to do with what happens at Fido. They can only be responsible to help with the number porting if the failure were brought to their attention.

Re: Transferring Provider and Receiving Calls

cellphoneuser1 — Thu, 07 Nov 2019 06:08:37 GMT

@Ed404 wrote:
@Hock wrote:
Public Mobile was suppose to cancel my plan with Fido, but they did not do so.
Can Public Mobile actually cancel a plan with another provider? Never heard of that, nor would I rely on them to do it when I ask.

Yes. That's how it works when porting. You're not supposed to ask old carrier to cancel.

Re: Transferring Provider and Receiving Calls

GinYVR — Thu, 07 Nov 2019 06:16:42 GMT

@Ed404Public Mobile doesn't cancel plans. However when the number is transferred out, the originating phone company will close accounts with no numbers attached to the accounts.

Re: Transferring Provider and Receiving Calls

cellphoneuser1 — Thu, 07 Nov 2019 07:22:19 GMT

@GinYVR wrote:
@Ed404Public Mobile doesn't cancel plans. However when the number is transferred out, the originating phone company will close accounts with no numbers attached to the accounts.

I'll grant you that. I mean that the port request by Public Mobile getting approved triggers an auto-cancel of the Fido plan but it's Fido that does the cancellation.