topic Cannot register account in Get Support

Cannot register account

irinap — Wed, 05 Jan 2022 12:53:17 GMT

Bought a sim-card at one of 'official' stores - the account was activated by the seller guy using dummy email address. I cannot create account as it says that it's already exists and cannot log in / change password.

As a result I cannot top up my account and stayed without service. Ticket response time (48 hours) means amount of hours without service.

Re: Cannot register account

GinYVR — Thu, 07 Nov 2019 01:33:22 GMT

@irinapYou can buy a voucher via a retailer, fill up using *611 and wait for a moderator to respond to you.

Public Mobile Voucher Retailers

Re: Cannot register account

geopublic — Thu, 07 Nov 2019 01:48:29 GMT

@irinap It doesn't sound like an official retail location. The email is the most important part of the activation process at PM. Why would they use a dummy email unless you asked them to do it. If that's the case then using a voucher is your best option.

Re: Cannot register account

cellphoneuser1 — Thu, 07 Nov 2019 02:01:29 GMT

@irinap wrote:
Bought a sim-card at one of 'official' stores - the account was activated by the seller guy using dummy email address. I cannot create account as it says that it's already exists and cannot log in / change password.
As a result I cannot top up my account and stayed without service. Ticket response time (48 hours) means amount of hours without service.

Why would they do that? I'm surprised that no e-mail was asked for. You'll now have prove its your account to the moderators.

Re: Cannot register account

ShawnC13 — Thu, 07 Nov 2019 02:44:58 GMT

@irinap wrote:
Bought a sim-card at one of 'official' stores - the account was activated by the seller guy using dummy email address. I cannot create account as it says that it's already exists and cannot log in / change password.
As a result I cannot top up my account and stayed without service. Ticket response time (48 hours) means amount of hours without service.

Something fishy about this retailer for sure if that is what they did. Wait times shouldn't be 48 hours there were mods all over the place here click the question mark in the bottom right hand of the screen and ask your question and follow the prompts to contact the moderators and raise a ticket

Re: Cannot register account

will13am — Thu, 07 Nov 2019 03:28:58 GMT

@irinap , use this store locator to check if the store you went to is on the list. If not then you are buying from a rogue store that purports to be authorized dealer. If it is on the list, you should give them an appropriate rating for messing up your account set up.

https://www.publicmobile.ca/en/on/store-locator