topic Re: No service in Get Support

No service

tehowennathe — Wed, 05 Jan 2022 12:53:15 GMT

All of a sudden my phone lost service. I checked and my account is active. I turned of phone and restarted I and nothing. I took out some card and that didn't do anything. I tried everything and nothing is working. I don't know what to do.

Re: No service

ChuckYeah — Wed, 06 Nov 2019 23:56:10 GMT

In order to better help you, we need more info about your issue:

What type of phone are you using?

What version of the OS?

Did anything happen of note? OS upgrade?

Re: No service

hairbag1 — Wed, 06 Nov 2019 23:57:26 GMT

@tehowennathe wrote:
All of a sudden my phone lost service. I checked and my account is active. I turned of phone and restarted I and nothing. I took out some card and that didn't do anything. I tried everything and nothing is working. I don't know what to do.

Plug phone into AC power supply for a start.

Is anything working ?...talk / text or data ?

Re: No service

tsparkle21 — Thu, 07 Nov 2019 00:00:07 GMT

Try toggling airplane mode on and off.

Re: No service

ChuckYeah — Thu, 07 Nov 2019 00:05:32 GMT

@tehowennathe Did you try network reset? Check APN settings to see if they changed?

Re: No service

tehowennathe — Thu, 07 Nov 2019 00:03:38 GMT

I am using a Blu Vivo XI+ which got out of beta for Pie on Monday. That's when I did an update to get out of beta. It was working well up until half an hour ago

Re: No service

tehowennathe — Thu, 07 Nov 2019 00:05:55 GMT

@hairbag1 wrote:
@tehowennathe wrote:
All of a sudden my phone lost service. I checked and my account is active. I turned of phone and restarted I and nothing. I took out some card and that didn't do anything. I tried everything and nothing is working. I don't know what to do.
Plug phone into AC power supply for a start.
Is anything working ?...talk / text or data ?

Nothing is working. Says emergency calls only. When I try to manually search for network it says no networks found

Re: No service

cellphoneuser1 — Thu, 07 Nov 2019 00:06:40 GMT

@tehowennathe wrote:
I am using a Blu Vivo XI+ which got out of beta for Pie on Monday. That's when I did an update to get out of beta. It was working well up until half an hour ago

Did you buy it new or used? Did you check the national blacklist database?

Re: No service

hairbag1 — Thu, 07 Nov 2019 00:06:58 GMT

Long shot but...try putting the sim in the second sim slot.

Re: No service

cellphoneuser1 — Thu, 07 Nov 2019 00:08:49 GMT

@tehowennathe wrote:
Nothing is working. Says emergency calls only. When I try to manually search for network it says no networks found

None? That's strange. It could be a broken phone. Check if phone is set to 2g by mistake; Public won't work with it set to that.

Re: No service

tehowennathe — Thu, 07 Nov 2019 00:10:57 GMT

@hairbag1 wrote:
Long shot but...try putting the sim in the second sim slot.

It's already in second slot as my previous phone used micro SIM so it's on the micro SD slot

Re: No service

tehowennathe — Thu, 07 Nov 2019 00:12:06 GMT

@cellphoneuser1 wrote:
@tehowennathe wrote:
Nothing is working. Says emergency calls only. When I try to manually search for network it says no networks found
None? That's strange. It could be a broken phone. Check if phone is set to 2g by mistake; Public won't work with it set to that.

It's set to 2G/3G/4G

Re: No service

tehowennathe — Thu, 07 Nov 2019 00:13:05 GMT

All I did was restart phone and then sim stopped

Re: No service

yanzhiqiang — Thu, 07 Nov 2019 00:17:53 GMT

Remove sim card, try it in a different phone, if working, then buy another phone. if not contact PM.

Re: No service

tehowennathe — Thu, 07 Nov 2019 00:24:14 GMT

@yanzhiqiang wrote:
Remove sim card, try it in a different phone, if working, then buy another phone. if not contact PM.

No one I know has a phone with same sim size so can't check. Would a factory reset work?

Re: No service

dabr — Thu, 07 Nov 2019 00:28:45 GMT

@tehowennathe wrote:
All of a sudden my phone lost service. I checked and my account is active. I turned of phone and restarted I and nothing. I took out some card and that didn't do anything. I tried everything and nothing is working. I don't know what to do.

I know you said the account is active, but maybe try topping up your account with one dollar and then rebooting the phone.

Re: No service

ChuckYeah — Thu, 07 Nov 2019 00:28:45 GMT

If you tried network reset and it didn't work, and you don't have alot to lose on your phone, a factory restore might work. Especially if the recent changes to your os caused it and you just found the trouble on your next restart?? I wouldn't rush to it though.

Re: No service

GinYVR — Thu, 07 Nov 2019 00:55:08 GMT

@tehowennatheI would suggest put your SIM card into another phone and see if the problem persists. That's the quickest way to figure out the root of your issue.

Re: No service

tehowennathe — Thu, 07 Nov 2019 01:20:21 GMT

Everyone I know has a different sim size. May have to factory reset since it happened after a few days later after a major update from Blu getting me out of pie beta

Re: No service

tehowennathe — Thu, 07 Nov 2019 01:51:19 GMT

A factory reset was needed. The update that Blu sent caused the issue. It's all fixed now