topic Not receiving Paypal text messages in Get Support

Not receiving Paypal text messages

Laurelewalton — Wed, 05 Jan 2022 12:53:09 GMT

Hi folks,

I'm trying to get something done on my PayPal account but can't receive their text messages. Without getting too technical, what are my options?

Re: Not receiving Paypal text messages

geopublic — Wed, 06 Nov 2019 21:31:06 GMT

@Laurelewalton I can receive verification texts from PP without any issues. I would recommend that you access your PP account and redo the verification text setup.

Re: Not receiving Paypal text messages

Laurelewalton — Thu, 07 Nov 2019 01:00:42 GMT

I have done that. I'm at a loss as to what to do.

Re: Not receiving Paypal text messages

geopublic — Thu, 07 Nov 2019 01:15:39 GMT

@Laurelewalton Did you recently port your number over to PM? Maybe try changing the number that is registered with PP to another temp number (spouse or other family member) and see if it works. If yes, then change back to your number.

Re: Not receiving Paypal text messages

Laurelewalton — Thu, 07 Nov 2019 01:19:04 GMT

No, we've been with Public Mobile for 4 or 5 months at least.

I don't know how to change the number as you suggest.

Re: Not receiving Paypal text messages

geopublic — Thu, 07 Nov 2019 01:29:59 GMT

@Laurelewalton You need to go on the PP site and try to login. There should be a link that will allow you to access your account using an alternate method. Once you are able to access your account try changing your security settings.

Re: Not receiving Paypal text messages

Laurelewalton — Thu, 07 Nov 2019 01:45:31 GMT

I will try that and let you know how it goes. Thanks!

Re: Not receiving Paypal text messages

Laurelewalton — Sat, 09 Nov 2019 21:19:49 GMT

I have already done the alternate verification route - those folks are the ones who told me that my provider blocks texts from PP. But, I will try again.

Re: Not receiving Paypal text messages

Laurelewalton — Thu, 14 Nov 2019 07:45:19 GMT

I have not found a resolution to this situation.

Re: Not receiving Paypal text messages

GinYVR — Thu, 14 Nov 2019 10:57:49 GMT

@LaurelewaltonThere isn't much you can do we are all beholden to Telus. I would highly recommend you use a 2FA app for paypal since it is more secure, also independent of your phone number in case of SIMjacking..

Re: Not receiving Paypal text messages

cavemantoronto — Thu, 14 Nov 2019 08:24:12 GMT

@Laurelewalton wrote:
I have already done the alternate verification route - those folks are the ones who told me that my provider blocks texts from PP. But, I will try again.

How do they do that? Is it a phone call with a code?