topic Re: Change plan in Get Support

Change plan

Jrt9002 — Wed, 05 Jan 2022 12:53:00 GMT

How can i change my current plan to go for new plan?

Whenever i try to go for new plan system show some kind of errors which i attached in thefile can anyone tell me that how can i fix this issue?

Re: Change plan

Triguy — Wed, 06 Nov 2019 18:10:25 GMT

It is recommeded to change your plan on next renewal so you don't lose any used minutes/texts or data. If you need assistance then submit a ticket by clicking on the question mark on the bottome right.

Re: Change plan

Jrt9002 — Wed, 06 Nov 2019 18:12:52 GMT

when i try to hit button it cant work

Re: Change plan

mimmo — Wed, 06 Nov 2019 18:17:54 GMT

Try clearing cache and incognito mode. Or try in an hour

Re: Change plan

Jrt9002 — Wed, 06 Nov 2019 18:18:30 GMT

can anyone can provide me proper instruction how can i do my change plan

Re: Change plan

Triguy — Wed, 06 Nov 2019 18:21:17 GMT

Here is more info.

https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan

Re: Change plan

Jrt9002 — Wed, 06 Nov 2019 18:23:20 GMT

i did but it cant work for me

Re: Change plan

Triguy — Wed, 06 Nov 2019 18:28:34 GMT

To submit a ticket to Public Mobile do the following:

Re: Change plan

totalUser — Wed, 06 Nov 2019 18:33:57 GMT

I think there may be something with the website, I have problem even listing the details of my plan

Wait for a bit

Always try incognito mode, preferably chrome.

If it persists, please contact moderators

Cheers

Re: Change plan

popping — Wed, 06 Nov 2019 18:55:01 GMT

@Jrt9002 wrote:
i did but it cant work for me

Restart your browser and start over with new PM state. Sometime, it got in a state that always produce error. Restart browser will ensure PM will start with a known state.

Re: Change plan

chad2001 — Wed, 06 Nov 2019 19:47:15 GMT

I had the same problem, and using a different browser did the trick for me.

Re: Change plan

PAULRANG18 — Wed, 06 Nov 2019 19:52:26 GMT

Refresh the page and try again in a few minutes. Technical issues occur on most websites but correct themselves .If issue persists,contact a moderator by clicking ?, bottom right, and following instructions.

Re: Change plan

CS_Agent — Wed, 06 Nov 2019 19:55:17 GMT

Hi @chad2001

I will be happy to help. Before we get started, I will need you to access the link below and use SIMon and create a ticket.

https://www.publicmobile.ca/en/on/get-help

Bogdan_S

Re: Change plan

PAULRANG18 — Wed, 06 Nov 2019 20:23:25 GMT

Best to be patient and renew a plan on the next renewal date to avoid issues like this. Click on "Change plan on next bill date" and everything should be fine. I used this method to change my plan and it was flawless. No mishaps. If this doesn't appeal to you, click on ?, bottom right, and follow instructions. A moderator should resolve the issue likely within several hours or a day.

Re: Change plan

Jrt9002 — Thu, 07 Nov 2019 01:49:39 GMT

Actually i tried to once and i did it successfully Thanks you guys for your valuable feedback

Re: Change plan

Tina111 — Thu, 07 Nov 2019 04:45:14 GMT

I know that when you choose the plan you want you have to click [change plan now ]if its before your montly renewal date that you are trying to change your plan .if not the new plan will only be change on your montly renewal date.i hope this helps.