topic Phone number not working after porting. in Get Support

Phone number not working after porting.

PeterA — Wed, 05 Jan 2022 12:52:56 GMT

I have been with Public for 2 months now. I ported my previous cell number and its not working. The phone and my Public account both show the number and when I first ported it the message was that it was successful, but it is not. I had a moderator call me twice and was told I needed to reactivate the old cell number which I've done but it's still not working. I have tried to submit a ticket at least 3 or 4 times but have had no reply. Please help me get in touch with a moderator.

Thank you.

Re: Phone number not working after porting.

cavemantoronto — Wed, 06 Nov 2019 17:01:41 GMT

@PeterA wrote:
I have been with Public for 2 months now. I ported my previous cell number and its not working. The phone and my Public account both show the number and when I first ported it the message was that it was successful, but it is not. I had a moderator call me twice and was told I needed to reactivate the old cell number which I've done but it's still not working. I have tried to submit a ticket at least 3 or 4 times but have had no reply. Please help me get in touch with a moderator.
Thank you.

Did incoming calls work on Public Mobile? If they did, port was finished. If not, it failed.

If it failed, check if old carrier is still working.

Re: Phone number not working after porting.

ShawnC13 — Wed, 06 Nov 2019 17:04:33 GMT

@PeterA wrote:
I have been with Public for 2 months now. I ported my previous cell number and its not working. The phone and my Public account both show the number and when I first ported it the message was that it was successful, but it is not. I had a moderator call me twice and was told I needed to reactivate the old cell number which I've done but it's still not working. I have tried to submit a ticket at least 3 or 4 times but have had no reply. Please help me get in touch with a moderator.
Thank you.

@CS_Agent you guys seem to be very active in the community, can this member get some help as they aren't getting a response on the tickets they submitted

Re: Phone number not working after porting.

CS_Agent — Wed, 06 Nov 2019 17:04:54 GMT

Hello, @PeterA

Lorena from Public Mobile here. In order to get help for your situation, please check with SIMon, by clicking on this link --> SIMon <--

Take care,

Lorena

Public Mobile Moderator Team

Re: Phone number not working after porting.

PeterA — Wed, 06 Nov 2019 17:43:08 GMT

Thank you. I am working with a moderator now.

Re: Phone number not working after porting.

PAULRANG18 — Wed, 06 Nov 2019 19:25:18 GMT

Contact a moderator for any complicated issue by clicking ? Sorry the issue has dragged on this long. Hope it's resolved soon.