topic Re: porting number from voip service in Get Support

porting number from voip service

cweiss — Wed, 05 Jan 2022 12:52:48 GMT

Hi, I created a ticket last week to have a number ported from a VOIP service but I received an email saying the case was closed, even though the number has not yet been ported. Can I set up a time to speak to someone over the phone to figure this out? This number is a work number so it really can't be delayed. Thank you.

Carmen

Re: porting number from voip service

Dunkman — Wed, 06 Nov 2019 14:43:16 GMT

@cweiss

Porting from VOIP can take 1-2 weeks to be completed. If you have already waited that time period, you may need to contact moderator again.

Edit:

There is no call centre for PM, but for porting issues, some people have had success calling the Telus porting team (same company umbrella)

https://productioncommunity.publicmobile.ca/t5/Discussions/Get-your-PORT-ISSUES-FIXED-BY-LIVE-AGENT-right-now/m-p/117185#M36801

Re: porting number from voip service

cweiss — Wed, 06 Nov 2019 14:43:01 GMT

Oh wow, that's really long. It would be helpful if someone would have told me that! I guess I'll have to wait another week and then see. Thank you for the response.

Re: porting number from voip service

hairbag1 — Wed, 06 Nov 2019 14:44:26 GMT

@cweiss wrote:
Hi, I created a ticket last week to have a number ported from a VOIP service but I received an email saying the case was closed, even though the number has not yet been ported. Can I set up a time to speak to someone over the phone to figure this out? This number is a work number so it really can't be delayed. Thank you.

Carmen

Unfortunately, there is nobody to speaak to on the phone about this. PM is a DIY type of provider...hence the cheap prices.

A voip number port can take several days to be successful. You can click on the ? in lower right side of screen to start process of contacting a moderator.

Re: porting number from voip service

Kim1971kim — Wed, 06 Nov 2019 15:43:42 GMT

I think they only have a moderator but you can try contacting them

Re: porting number from voip service

geopublic — Wed, 06 Nov 2019 16:34:56 GMT

@cweiss VOIP and landlines take s long time because those providers need the extra time to release the number. Who is your VOIP provider? Maybe give them a call and ask them if there is anyway they can release the number sooner rather than later.

Re: porting number from voip service

dabr — Thu, 07 Nov 2019 20:20:58 GMT

@cweiss Please don't post any personal information requested by the moderator team to this thread instead send the relevant information privately through this link: https://publicmobile.ca.ada.support/chat/

If the above link doesn't work click on the ? mark bottom right of your post to submit a ticket to moderators.