topic Re: Another porting issue - from Bell in Get Support

Another porting issue - from Bell

memetis — Tue, 04 Jan 2022 17:57:34 GMT

I received the following "Sorry your account activation has failed" after I tried to port another number - this time from Bell.

Darren

Re: Another porting issue - from Bell

Shazia_K — Mon, 01 Aug 2016 15:44:27 GMT

Hello @memetis,

I'm sorry to hear about this,

Can you send me the same info via private message? (SIM card number, email, number to port and account number)

Thanks,

Shazia

Re: Another porting issue - from Bell

memetis — Mon, 01 Aug 2016 20:49:31 GMT

Thanks, another porting issue solved

Re: Another porting issue - from Bell

Tdarley — Wed, 10 Oct 2018 00:31:24 GMT

I am having a similar issue. I keep trying to activate my sim and Port my Bell landline.

When I fill out the porting information I get a message that Bell rejected it.

All of my information looks correct, and I am authorized to make changes.

Please help as I'd like to porP my number asap.

Thanks!

Re: Another porting issue - from Bell

krazykiwi — Wed, 10 Oct 2018 00:36:51 GMT

@Tdarley wrote:
I am having a similar issue. I keep trying to activate my sim and Port my Bell landline.
When I fill out the porting information I get a message that Bell rejected it.

All of my information looks correct, and I am authorized to make changes.

Please help as I'd like to porP my number asap.

Thanks!

Is the Bell account still active? It needs to be active to be able to port.

Re: Another porting issue - from Bell

wetcoaster — Wed, 10 Oct 2018 00:39:33 GMT

@Tdarley wrote:
I am having a similar issue. I keep trying to activate my sim and Port my Bell landline.
When I fill out the porting information I get a message that Bell rejected it.

All of my information looks correct, and I am authorized to make changes.

Please help as I'd like to porP my number asap.

Thanks!

Adding to @krazykiwi's reply:

Porting a landline number can take several days. We recommend that you activate your SIM with a new number and then initiate the port. It minimizes the risk of not being reachable in the time it takes for the port to complete.

Re: Another porting issue - from Bell

Tdarley — Wed, 10 Oct 2018 01:10:14 GMT

Thanks. Account with bell is still active and in good standing.

I activated and got a new phone number, but I keep getting errors still when trying to Port. It says it was rejected by Bell, and I don't know why because all my info is correct.

Re: Another porting issue - from Bell

krazykiwi — Wed, 10 Oct 2018 01:36:07 GMT

@Tdarley wrote:
Thanks. Account with bell is still active and in good standing.

I activated and got a new phone number, but I keep getting errors still when trying to Port. It says it was rejected by Bell, and I don't know why because all my info is correct.

Contact the MODs with as much information as you can about your Bell account and PM account.

To get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with your account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].

Messages are replied to during business hours and in the order they are received

Typical response time is between 1-3 hours, but can be up to 48 hours.

There is no need to send multiple messages.

Some good posts/reads:

Search PM GUIDE to find some great posts and answers to many common questions

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Another porting issue - from Bell

ShawnC13 — Wed, 10 Oct 2018 01:41:46 GMT

@Tdarley wrote:
Thanks. Account with bell is still active and in good standing.

I activated and got a new phone number, but I keep getting errors still when trying to Port. It says it was rejected by Bell, and I don't know why because all my info is correct.

I would contact bell and ask why it was rejected,once you have any they rejected the request then message the mods. Response time is around 48 hours right now

Re: Another porting issue - from Bell

computergeek541 — Wed, 10 Oct 2018 02:23:01 GMT

@Tdarley wrote:
I am having a similar issue. I keep trying to activate my sim and Port my Bell landline.
When I fill out the porting information I get a message that Bell rejected it.

All of my information looks correct, and I am authorized to make changes.

Please help as I'd like to porP my number asap.

Thanks!

I don't believe that Bell actually rejected it. If you got the message on the computer screen immediately after filling out the form, I do not believe that Bell can even approve or reject a request that quickly. If they could, there'd be no reason for a wireless to to wirless tranfser to take a few hours or for a transfer from a landline to ever take a few days.

I believe this is a Public Mobile website issue and doubt that the port request was ever submitted to Bell.

Re: Another porting issue - from Bell

stonechucker — Wed, 10 Oct 2018 08:54:46 GMT

Bell has a really hard time of following the rules from the CRTC. They will try to contact you to stop your port out, and try to keep you in their greedy little hands.

Not sure if you’re porting out a landline or not, they do take longer than cellular service, but Bell does try to interfere on a regular basis.