topic Re: Understanding Payment History in Get Support

Understanding Payment History

ShädøwWølf — Wed, 05 Jan 2022 12:52:32 GMT

Hey Everyone;

So maybe a silly question, but coming from a Post-Paid service, I'm just trying to clarify the payment history feature under My Account - no issues on payments or anything incorrect, I just want to understand it better.

So my question is...how exactly does one read the information below? Do I read it as the $0.00 is what I have left owing after the breakdown of the payment - or do I read it the other direction, in that each segment is added together to total the $24.00?

Nov 3, 2019	1GB at 3G Speed/ 1Go à la vitesse 3G		$15.00	$0.00
Nov 3, 2019	30-day plan/Forfait de 30 jours		$10.00	$15.00
Nov 3, 2019	Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif)	$1.00		$25.00
Nov 3, 2019	AutoPay Reward	$2.00		$24.00

Thanks in advance for clarifying;

ShädøwWølf

Re: Understanding Payment History

Dunkman — Tue, 05 Nov 2019 22:51:02 GMT

@ShädøwWølf

Payment history can be confusing.

Basically, $0 is the available balance left in your account after paying on November 3. You had $22 dollars (likely topped up by your credit card) + $2 autopay +$1 friend referral to equal $25 dollars that paid for your $25 plan (broken down to $10 + $15 parts).

Re: Understanding Payment History

ChuckYeah — Tue, 05 Nov 2019 22:54:15 GMT

I'm assuming the line below this shows a payment of $22, The system calculated that knowing you had rewards to cover the rest. Then it added your $2 and $1 rewards showing $25 on your account before your plan was charged.

Then all current plans charge $10 for the 30 day service, reducing your credit to $15 and then finally charging you for the plan your on, which in your case is $15 ($10 + 15 = $25). This leaves you with a 0 balance and your plan should succesfully be renewed.

Re: Understanding Payment History

popping — Tue, 05 Nov 2019 23:46:10 GMT

@ShädøwWølf

Your account must have $23 available fund before renewal.

PM server added $2 autopay reward and $1 referral reward to your account. Balance = $25

Then, PM server took $10 + $15 from your account to pay for yoru renewal of $25 plan. Balance = $0

Re: Understanding Payment History

srlawren — Wed, 06 Nov 2019 00:18:15 GMT

@ShädøwWølf more here: Understanding Transaction History