topic Re: Data overage messages in Get Support

Data overage messages

Kim1971kim — Wed, 05 Jan 2022 12:52:12 GMT

Hi I’m new and I was wondering if there is an option to get texts when you go over on your data? thanks

Re: Data overage messages

88cranston — Tue, 05 Nov 2019 15:37:58 GMT

@Kim1971kim wrote:
Hi I’m new and I was wondering if there is an option to get texts when you go over on your data? thanks

No message for going over. You CANNOT go over as it stops. You will get 2 pre warnings advising you are about to have used up your quota.

Re: Data overage messages

Triguy — Tue, 05 Nov 2019 15:44:43 GMT

Once you reach your limit then data stops. You will get warning text about your data usage.

Public Mobile will notify you via text message when you're close to using all of the data included in your rate plan. Data notifications indicate how much of your included plan data you have used, so you know when you’re approaching your limit. The default data notifications are set at 75%, 95% and 100% consumption of your data allotments.

Re: Data overage messages

CalgaryBen — Tue, 05 Nov 2019 15:49:37 GMT

@Triguy wrote:
The default data notifications are set at 75%, 95% and 100% consumption of your data allotments.

Actually there is no notification when you consume all your data (i.e. 100%). It simply stops.

The only messages one can expect to see (from short-code 611) are:

Public Mobile here. You have used 75% of the data included in your service. Go to publicmobile.ca/selfserve for more options.

and

Public Mobile here. You have used 95% of the data included in your service. Go to publicmobile.ca/selfserve for more options.

Re: Data overage messages

Kim1971kim — Tue, 05 Nov 2019 15:55:29 GMT

Thank you!!!

Re: Data overage messages

computergeek541 — Tue, 05 Nov 2019 20:02:17 GMT

@Kim1971kim wrote:
Hi I’m new and I was wondering if there is an option to get texts when you go over on your data? thanks

If you're asking if there will be a text message about going over your data amount, that was answered earlier by others.

If you're asking if you can still receive text messages after running out of data, text messaging doesn't use any type of internet connection.

Re: Data overage messages

CS_Agent — Tue, 05 Nov 2019 20:03:58 GMT

Hi Kim1971kim,

If you need further help, you can register a ticket through SIMon, our virutal assistant and we will take a look into your situation!

Regards,

Ciprian

PM Mod Team.