topic Re: Account expired in Get Support

Account expired

Smith94 — Wed, 05 Jan 2022 12:51:53 GMT

There is over 150 dollars on my account but it says the account is expired

Account expired

Smith94 — Tue, 05 Nov 2019 01:19:55 GMT

There is over 150 dollars on my account but it says the account is expired

i suggest you hire some humans for customer service. If this is not sorted asp I will be going to another provider

Re: Account expired

dabr — Tue, 05 Nov 2019 01:21:12 GMT

@Smith94 wrote:
There is over 150 dollars on my account but it says the account is expired

If it's your payment renewal day and you are seeing that message in your account, it is safe to ignore it unless your phone services are not working. The payment will go through overnight and the message should disappear.

Re: Account expired

ChuckYeah — Tue, 05 Nov 2019 01:23:51 GMT

As @dabr says on your other thread, if today is your referral day, relax. This is the normal process our accounts go through while renewing.

If your phone is still working your renewal will complete by morning.

Re: Account expired

Luddite — Tue, 05 Nov 2019 01:27:26 GMT

@Smith94 Merged duplicates & you have the answer.

Re: Account expired

Luddite — Tue, 05 Nov 2019 01:29:23 GMT

@Smith94 wrote:
There is over 150 dollars on my account but it says the account is expired

If you stay up late enough it will say Suspended; even though it isn't!

Re: Account expired

dabr — Tue, 05 Nov 2019 01:32:21 GMT

@Luddite wrote:
@Smith94 wrote:
There is over 150 dollars on my account but it says the account is expired
If you stay up late enough it will say Suspended; even though it isn't!

@Luddite Hopefully PM is eventually going to get around to fixing this. It is totally unnecessary to alarm customers with these messages, and I don't understand why after all this time this hasn't been fixed!

Re: Account expired

will13am — Tue, 05 Nov 2019 01:33:35 GMT

@Luddite wrote:
@Smith94 wrote:
There is over 150 dollars on my account but it says the account is expired
If you stay up late enough it will say Suspended; even though it isn't!

Not worth losing a lot of sleep over it. I did have a renewal that was not completed until around the lunch hour instead of the usual 2:00am eastern time. There was no disruption of service which is what really matters.

Re: Account expired

Luddite — Tue, 05 Nov 2019 17:10:25 GMT

@Smith94 This may help, or just further the confusion. https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs-REWARDS-and-other/m-p/87391/highlight/true#M10445

Re: Account expired

will13am — Tue, 05 Nov 2019 01:34:56 GMT

@Smith94 wrote:
There is over 150 dollars on my account but it says the account is expired
i suggest you hire some humans for customer service. If this is not sorted asp I will be going to another provider

Customer service (moderator team) consists of humans at the computer terminal. The bot is just some up front AI to help screen questions and to make sure the ticketing system logs enough information for the moderator team to work with.

Re: Account expired

cavemantoronto — Tue, 05 Nov 2019 01:57:08 GMT

@Smith94 wrote:
There is over 150 dollars on my account but it says the account is expired

If your plan works, ignore it. If it works and your plan less than $150, your plan will renew and message will be gone.

Re: Account expired

popping — Tue, 05 Nov 2019 02:21:33 GMT

@ChuckYeah wrote:
As @dabr says on your other thread, if today is your referral day, relax. This is the normal process our accounts go through while renewing.

If your phone is still working your renewal will complete by morning.

referral day??

Do you mean renewal date?

Re: Account expired

geopublic — Tue, 05 Nov 2019 02:42:50 GMT

@Smith94 That's normal it always say that just before you're plan is ready to get renewed.

Re: Account expired

Smith94 — Tue, 05 Nov 2019 05:18:06 GMT

Thx

Re: Account expired

Ed404 — Tue, 05 Nov 2019 06:43:23 GMT

@Luddite wrote:
@Smith94 wrote:
There is over 150 dollars on my account but it says the account is expired
If you stay up late enough it will say Suspended; even though it isn't!

I stay up late regularly. Hopefully this is fixed by the time I sign up

Thanks

Re: Account expired

dabr — Tue, 05 Nov 2019 18:57:38 GMT

@Ed404 wrote:
@Luddite wrote:
@Smith94 wrote:
There is over 150 dollars on my account but it says the account is expired
If you stay up late enough it will say Suspended; even though it isn't!
I stay up late regularly. Hopefully this is fixed by the time I sign up

Thanks

We've all been hoping this would get fixed because apparently this has been going on for many years as customers who have been with PM for a long time like @srlawren and others have asked PM repeatedly for a fix to this issue. Unfortunately PM seems to deem it a low priority issue for now.

Re: Account expired

srlawren — Tue, 05 Nov 2019 19:17:21 GMT

@Ed404 wrote:
I stay up late regularly. Hopefully this is fixed by the time I sign up

Thanks

@Ed404 if this is important to you, I'd suggest you defer signing up until, say, June 32nd, 2025.

Re: Account expired

Ed404 — Tue, 05 Nov 2019 19:18:37 GMT

@srlawren wrote:
@Ed404 if this is important to you, I'd suggest you defer signing up until, say, June 32nd, 2025.

What lol?

Re: Account expired

srlawren — Tue, 05 Nov 2019 19:25:43 GMT

@Ed404 wrote:
@srlawren wrote:
@Ed404 if this is important to you, I'd suggest you defer signing up until, say, June 32nd, 2025.
What lol?

@Ed404 in other words: don't hold your breath.

Re: Account expired

computergeek541 — Tue, 05 Nov 2019 19:47:54 GMT

@srlawren wrote:
@Ed404 wrote:
I stay up late regularly. Hopefully this is fixed by the time I sign up

Thanks
@Ed404 if this is important to you, I'd suggest you defer signing up until, say, June 32nd, 2025.

Can turkeys fly yet? They will be able to on that date. This issue has been there for years and Public Mobile has done nothing about it other than to insert a mesaage saying to ignore the warning.