topic Re: Lost Phone in Get Support

Lost Phone

dalecoch — Wed, 05 Jan 2022 12:51:50 GMT

We activated a phone for our grandson. He lost it. We don't know if he ever registered it as we can't get into the account using his email address. The sight doesn't recognize the email address. We can't check for registration or try to re-register it, as you will send a verification code to the phone that we no longer have. We pay the bill through our MC and can't figure out how to shut this phone down.

Re: Lost Phone

GinYVR — Mon, 04 Nov 2019 23:38:33 GMT

@dalecochYou would need to contact the moderators by clicking on the ? on the lower right hand corner.

Re: Lost Phone

dalecoch — Mon, 04 Nov 2019 23:39:14 GMT

thanks

Re: Lost Phone

hairbag1 — Mon, 04 Nov 2019 23:39:26 GMT

@dalecoch wrote:
We activated a phone for our grandson. He lost it. We don't know if he ever registered it as we can't get into the account using his email address. The sight doesn't recognize the email address. We can't check for registration or try to re-register it, as you will send a verification code to the phone that we no longer have. We pay the bill through our MC and can't figure out how to shut this phone down.

As long as you don't make another payment, the account will deactivate 90 days after the next renewal goes into Suspend.

Re: Lost Phone

dabr — Mon, 04 Nov 2019 23:39:28 GMT

@dalecoch wrote:
We activated a phone for our grandson. He lost it. We don't know if he ever registered it as we can't get into the account using his email address. The sight doesn't recognize the email address. We can't check for registration or try to re-register it, as you will send a verification code to the phone that we no longer have. We pay the bill through our MC and can't figure out how to shut this phone down.

Submit a ticket to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

Re: Lost Phone

hairbag1 — Mon, 04 Nov 2019 23:43:40 GMT

@dalecoch wrote:
We activated a phone for our grandson. He lost it. We don't know if he ever registered it as we can't get into the account using his email address. The sight doesn't recognize the email address. We can't check for registration or try to re-register it, as you will send a verification code to the phone that we no longer have. We pay the bill through our MC and can't figure out how to shut this phone down.

Have you tried calling his lost cell number...maybe someone found it and is waiting for your call.

Re: Lost Phone

ChuckYeah — Tue, 05 Nov 2019 00:02:05 GMT

I would think that if you contacted @CS_Agent and were able to provide them with the Mc number you used and the phone number, they would be able to help you suspend the account.

If you find the phone, you can unsuspend his account when you do.

Re: Lost Phone

ChuckYeah — Tue, 05 Nov 2019 00:03:11 GMT

Here's how to contact a moderator:

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team
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Re: Lost Phone

will13am — Tue, 05 Nov 2019 01:17:19 GMT

@dalecoch , can you check email accounts that could potentially have been used to register the account. There is usually a welcome email from Public Mobile. This is a good way to see whether the account was registered.

Re: Lost Phone

Kim1971kim — Tue, 05 Nov 2019 17:06:11 GMT

It must not have been registered. Do you have the find my phone App?