topic Re: What do i do in Get Support

What do i do

Ryan2481 — Wed, 05 Jan 2022 12:51:33 GMT

A week ago i tryed to change my phone number i just toped up my account but ever since i cant make or get phone calls make or get text messages and i cant even get on my data help me please cant get any thing fixed with your phone if

Re: What do i do

Ed404 — Mon, 04 Nov 2019 18:33:08 GMT

@Ryan2481 wrote:
A week ago i tryed to change my phone number i just toped up my account but ever since i cant make or get phone calls make or get text messages and i cant even get on my data help me please cant get any thing fixed with your phone if

Did you check your Public Mobile account does everything look correct there? Is autopay working?

If all else fails contact the moderator team here or submit a ticket here.

I hope this gets resolved for you quickly

Re: What do i do

mimmo — Mon, 04 Nov 2019 18:13:55 GMT

@Ed404 it is preferred to contact mods using the chat bot help form.

@Ryan2481 when you log in is your account status active?

Re: What do i do

Ed404 — Mon, 04 Nov 2019 18:20:49 GMT

@mimmo wrote:
@Ed404 it is preferred to contact mods using the chat bot help

Don't they both lead to the same result?

Re: What do i do

PAULRANG18 — Mon, 04 Nov 2019 18:21:44 GMT

Always best to contact a moderator for any complicated issue. Click?, bottom right, and follow instructions. PM does not have a customer service centre.

Re: What do i do

dabr — Mon, 04 Nov 2019 18:40:31 GMT

@Ed404 wrote:
@mimmo wrote:
@Ed404 it is preferred to contact mods using the chat bot help
Don't they both lead to the same result?

Yes they both go to moderators, but submitting via SIMon, since it's official roll out in eary Sept., will facilitate a faster reponse back from moderators and is being recommended as the first option now.

I think if you don't need an urgent response back to your issue, then messaging via the link you posted is a good way to go too.

Re: What do i do

Ed404 — Mon, 04 Nov 2019 18:43:55 GMT

@dabr wrote:
Yes they both go to moderators, but submitting via SIMon, since it's official roll out in eary Sept., will facilitate a faster reponse back from moderators and is being recommended as the first option now.

I think if you don't need an urgent response back to your issue, then messaging via the link you posted is a good way to go too.

Thanks,

That makes sense.

Re: What do i do

will13am — Mon, 04 Nov 2019 19:01:50 GMT

@Ryan2481, was the number change through number transfer or selecting a new number? If you do a number transfer, the sending account needs to be active and you need to supply the correct particulars for the sending account. Selecting a new number is relatively straightforward and is very unlikely to leave your account non functional.

Re: What do i do

geopublic — Mon, 04 Nov 2019 19:08:01 GMT

@Ryan2481 Make and model of your phone?

If you are sure you phone is compatible then submit a ticket to PM.

To submit a ticket to Public Mobile do the following:

Re: What do i do

Kim1971kim — Tue, 05 Nov 2019 17:09:10 GMT

Contact public mobile or click the question mark to chat in