topic Re: Security Error at login page re security certificates in Get Support

Security Error at login page re security certificates

Oljohnson — Wed, 05 Jan 2022 12:51:14 GMT

Sorry if this has already been asked, I did search but nothing came up.

I tried logging into my self serve account like normal but I'm getting a "Security Error" come up saying the "server could not prove that it is www.PublicMobile.ca security certificate is not trusted...do not proceed"

Is this something on my end and if it is what can I do?

Or is this something that needs a fix with PM website security?

Thanks!

Re: Security Error at login page re security certificates

Dunkman — Mon, 04 Nov 2019 03:03:32 GMT

@Oljohnson

I just login into my account. No issues.

Website can be finicky. You can try a different web browser, clearing cache or incognito mode. Chrome incognito seems to work well with this site.

Re: Security Error at login page re security certificates

nightbrad — Mon, 04 Nov 2019 03:04:58 GMT

Try logging in on another computer or browser. This is an issue on your end unfortunately.

Re: Security Error at login page re security certificates

Ed404 — Mon, 04 Nov 2019 03:41:11 GMT

I'm on the site right now and it's secure.

Your web browser maybe out of date leading to this "security error". I recommend using a different browser if that doesn't work try another computer. If neither of those resolve your issue you may need to restart your network to resolve this error.

Re: Security Error at login page re security certificates

will13am — Mon, 04 Nov 2019 14:51:07 GMT

The Public Mobile site is finicky at times. I get ssl errors a lot but it has never stopped me from using the site of from generating a serious unrecoverable error. I just close the browser and relaunch.

Re: Security Error at login page re security certificates

CS_Agent — Mon, 04 Nov 2019 20:43:16 GMT

Hi there!

Since there isn't a know issue related to the website and everything should be working just fine,

try to clear the cache and the cookies of your browser or try logging in using a different browser(IE, Chrome, Mozilla Firefox)

If you still have trouble logging in do not hesitate to reach out to SIMon or create a ticket to get a moderator to look into this for you.

Cheers! 🙂

Re: Security Error at login page re security certificates

niels-ernest — Thu, 23 Jan 2020 00:29:44 GMT

I tried it on Edge as well after clear Edge to default settings and I got the same results. It is clearly a problem with the website.