topic hello in Get Support

hello

seongyeong — Wed, 05 Jan 2022 12:51:03 GMT

hello I have been locked out my password

I would like to reset my password. I don't know how to reset my password

Thank you

Re: hello

ShawnC13 — Sun, 03 Nov 2019 23:26:02 GMT

@seongyeong wrote:
hello I have been locked out my password
I would like to reset my password. I don't know how to reset my password
Thank you

When you go to the self-serve login page there is a forgot password link. Click that and you will be able to reset it

Re: hello

Triguy — Sun, 03 Nov 2019 23:34:28 GMT

Here is a link to reset your password.

https://selfserve.publicmobile.ca/forgot-password/

Re: hello

nightbrad — Mon, 04 Nov 2019 03:23:08 GMT

Always use the big white question mark in the screen to chat with live staff to assist !

Re: hello

hairbag1 — Mon, 04 Nov 2019 03:29:06 GMT

@nightbrad wrote:
Always use the big white question mark in the screen to chat with live staff to assist !

Good suggesstion, but just to clarify...click on the ? in lower right side of page to start the process of contacting a moderator. Moderator will respond via messages. There is no chat other than messages.