topic Re: Activated my account 3 days ago. I ported in my number from bell. in Get Support

Activated my account 3 days ago. I ported in my number from bell.

Rednuk — Wed, 05 Jan 2022 12:50:51 GMT

I can make phone calls but can't receive calls. Texts don't work at all. My account is still active with bell. The port only went half way through. I have tried submitting a ticket but it won't let me hit the submit button.

What do I do now? Is there not someone to talk to?

Re: Activated my account 3 days ago. I ported in my number from bell.

CS_Agent — Sun, 03 Nov 2019 21:16:35 GMT

Hello, @Rednuk,

You can open a ticket with this issue using SIMon, our virtual assistant, by pressing here:

https://www.publicmobile.ca/en/on/get-help

After the ticket is submitted in our system, one of the Moderators wiull contact you in order to solve this issue.

Best regards,

The Moderators Team

Re: Activated my account 3 days ago. I ported in my number from bell.

ChuckYeah — Sun, 03 Nov 2019 21:37:46 GMT

@Rednuk did you send the ticket? Any response yet?

Do you want some more help in the meantime?

Re: Activated my account 3 days ago. I ported in my number from bell.

Rednuk — Sun, 03 Nov 2019 21:38:13 GMT

I've been trying to use Simon for over 5 hours. It wouldn't let me hit the submit button

Re: Activated my account 3 days ago. I ported in my number from bell.

ChuckYeah — Sun, 03 Nov 2019 21:40:27 GMT

@Rednuk Alternatively, you may send a private message to moderator through the following link:

Contact @Moderator_Team

About @Moderator_Team

Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

Re: Activated my account 3 days ago. I ported in my number from bell.

ChuckYeah — Sun, 03 Nov 2019 21:42:08 GMT

I'm not sure how @CS_Agent handles these messages. It's the old way before Simon could create tickets.

Let me know if it works and how long it takes.

Re: Activated my account 3 days ago. I ported in my number from bell.

Rednuk — Sun, 03 Nov 2019 21:42:26 GMT

I've tried submitting the ticket more than 30 times with multiple browsers. I get to the end and can't click on the submit button.

Unless it's being submitted with out any notification to me.

Re: Activated my account 3 days ago. I ported in my number from bell.

ChuckYeah — Sun, 03 Nov 2019 21:45:00 GMT

If you haven't yet, try chrome in incognito mode. Maybe there is something wrong with Simon?

I wonder if he got his flu shot!

Re: Activated my account 3 days ago. I ported in my number from bell.

ChuckYeah — Sun, 03 Nov 2019 21:49:52 GMT

@Rednuk if you haven't seen this page it is not working for you. I got here on my 2nd try. First gave me a 404 error.

Re: Activated my account 3 days ago. I ported in my number from bell.

Rednuk — Sun, 03 Nov 2019 22:12:11 GMT

That was the first page I had. Then it asks for all the info.

Re: Activated my account 3 days ago. I ported in my number from bell.

ChuckYeah — Sun, 03 Nov 2019 22:14:40 GMT

Did you try the private message to @CS_Agent ?

Re: Activated my account 3 days ago. I ported in my number from bell.

computergeek541 — Sun, 03 Nov 2019 22:48:13 GMT

@Rednuk wrote:
I've tried submitting the ticket more than 30 times with multiple browsers. I get to the end and can't click on the submit button.
Unless it's being submitted with out any notification to me.

To check if the ticket was submitted in SIMon, go into your privatte messaging box. In the outbox, there will be an outgoing message shown going to Moderator_Team with the ticket details if it did go through.

Re: Activated my account 3 days ago. I ported in my number from bell.

Rednuk — Mon, 04 Nov 2019 00:24:50 GMT

It didn't go through. How do I just msg the moderator_team

Re: Activated my account 3 days ago. I ported in my number from bell.

geopublic — Mon, 04 Nov 2019 00:35:07 GMT

@Rednuk wrote:
It didn't go through. How do I just msg the moderator_team

To submit a ticket to Public Mobile do the following:

Re: Activated my account 3 days ago. I ported in my number from bell.

ChuckYeah — Mon, 04 Nov 2019 01:20:43 GMT

@Rednuk

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team

Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

Re: Activated my account 3 days ago. I ported in my number from bell.

dezsdaughter — Mon, 04 Nov 2019 01:41:58 GMT

This is the same thing I am dealing with for my 88 year old mother!

Re: Activated my account 3 days ago. I ported in my number from bell.

dezsdaughter — Mon, 04 Nov 2019 01:43:43 GMT

You only need to submit 3 things to verify who you are. If you do more than 3 you can't hit submit.

Re: Activated my account 3 days ago. I ported in my number from bell.

cellphoneuser1 — Mon, 04 Nov 2019 01:55:21 GMT

@dezsdaughter wrote:
You only need to submit 3 things to verify who you are. If you do more than 3 you can't hit submit.

You have to submit account person's name, phone number and one of account number, PIN, and, IMEI number.

Yes you can submit using all but it won't help. It doesn't block you from hitting submit.

Re: Activated my account 3 days ago. I ported in my number from bell.

dezsdaughter — Mon, 04 Nov 2019 02:00:26 GMT

It asked me for several things for verification and said I should only pick 3. I had included everything and it wouldn't let me hit submit. When I took out the excess, the submit button was available.

Re: Activated my account 3 days ago. I ported in my number from bell.

Kim1971kim — Tue, 05 Nov 2019 15:56:46 GMT

Call your old company and make sure it’s all cancelled