topic Re: Change plan in Get Support

Change plan

chris777 — Wed, 05 Jan 2022 12:50:48 GMT

Hi,

Can somebody help me change my plan mid-cycle.

Thanks

Re: Change plan

Triguy — Sun, 03 Nov 2019 20:44:04 GMT

It is recommended to change on your next renewal date so you don't lose any unused minutes/texts and data.

Here is more info.

https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

Re: Change plan

ReidG — Sun, 03 Nov 2019 21:02:17 GMT

Simply go to your account and change the plan no matter at what time cycle you are: The rest from your last payment will be credited to you

Re: Change plan

ChuckYeah — Sun, 03 Nov 2019 22:07:39 GMT

Do you want to upgrade your plan or renew the same plan your on?

If you want to renew the same plan you'll have to submit a ticket to @CS_Agent .

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team

Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

Re: Change plan

computergeek541 — Sun, 03 Nov 2019 23:00:04 GMT

@Triguy wrote:
It is recommended to change on your next renewal date so you don't lose any unused minutes/texts and data.
Here is more info.
https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan

There's also the matter of needing to pay more because anything paid for the plan that is left behind will be lost as well. In additional, the full amount of the new plan will have to be paid immediately as well.

Re: Change plan

nightbrad — Mon, 04 Nov 2019 02:35:45 GMT

Submit a ticket to a moderator. It may take a few hours but it's better than overpaying for your phone bill with the other major competitors! Mods will take good care of you

Re: Change plan

cellphoneuser1 — Mon, 04 Nov 2019 05:01:13 GMT

@nightbrad wrote:
Submit a ticket to a moderator. It may take a few hours but it's better than overpaying for your phone bill with the other major competitors! Mods will take good care of you

Moderators don't need to be contacted to change a plan. This is waste of customer and moderator time.