topic Re: Can not enable wifi hotspot in Get Support

Can not enable wifi hotspot

Litono — Wed, 05 Jan 2022 12:50:35 GMT

Hi,

I have tried to enable wifi hotspot but I received the message saying that to enable personal wifi hotspot on this account, contact Public Mobile

what should I do?

thank you

Re: Can not enable wifi hotspot

totalUser — Sun, 03 Nov 2019 17:32:18 GMT

I don't think it's restricted on account level

Can you check your phone settings

Re: Can not enable wifi hotspot

Ed404 — Sun, 03 Nov 2019 17:47:08 GMT

I'm not sure if this works, but you could try getting an app to create a hotspot while using data.

Re: Can not enable wifi hotspot

ChuckYeah — Sun, 03 Nov 2019 17:50:54 GMT

Have you looked at your APN settings. There should be 2. One of them should be sp.mb.com and one should be isp.mb.com, the latter being your tethering APN.

For Android, click:
Settings > More / More Networks / Wireless & Networks > Mobile/Cellular Networks > Access Point Names >

Re: Can not enable wifi hotspot

ChuckYeah — Sun, 03 Nov 2019 17:54:42 GMT

Also, just in case it is a PM-Side issue, you should send a ticket now, keep working on your issue for sure, but it sometimes takes time to get in touch with @CS_Agent so starting a ticket just in case seems the best way to go.

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand (hotspot not working). Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team

Moderator Hours
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Re: Can not enable wifi hotspot

computergeek541 — Sun, 03 Nov 2019 20:15:34 GMT

@Ed404 wrote:
I'm not sure if this works, but you could try getting an app to create a hotspot while using data.

From what I remember from apps that create a hotspot when the phone's software doesn't natively support, these apps sometimes are only capable of creating an adhoc network. Some devices can't connect to that type of network and security was sometimes limited to WEP. That reminds of the days of using Joiku on Symbian S60.

Re: Can not enable wifi hotspot

computergeek541 — Sun, 03 Nov 2019 20:14:52 GMT

@Litono wrote:
Hi,
I have tried to enable wifi hotspot but I received the message saying that to enable personal wifi hotspot on this account, contact Public Mobile
what should I do?
thank you

There is no lock out at the Public Mobile account level.

In your APN settings, I would try using APN type: default,mms,dun

Is your phone unlocked from a U.S. carrier? Some of these phone had the featured disabled in the software.

Re: Can not enable wifi hotspot

v2131111 — Sun, 03 Nov 2019 20:19:01 GMT

@Litono wrote:
Hi,
I have tried to enable wifi hotspot but I received the message saying that to enable personal wifi hotspot on this account, contact Public Mobile
what should I do?
thank you

My Guess is you most likely a Device made for a US Carrier (My guess is AT&T) but Sprint and Verizon are the same.

Re: Can not enable wifi hotspot

CS_Agent — Tue, 05 Nov 2019 21:04:22 GMT

Hi Litono,

If you need further help, you can register a ticket through SIMon, our virutal assistant and we will take a look into your situation!

Regards,

Ciprian

PM Mod Team.