topic Re: Add ons in Get Support

Add ons

Sing0763 — Wed, 05 Jan 2022 12:50:33 GMT

I am still waiting for solution for getting refund for the service I cannot use. By mistake i activate the US roaming $20 plan yesterday as i run out of data but ut is useless to me as i only Stay in Canada. Is there any way i can transfer that money to get the local netwrok data or get refund ?

Re: Add ons

RobertQc — Sun, 03 Nov 2019 16:34:04 GMT

@Sing0763 wrote:
I am still waiting for solution for getting refund for the service I cannot use. By mistake i activate the US roaming $20 plan yesterday as i run out of data but ut is useless to me as i only Stay in Canada. Is there any way i can transfer that money to get the local netwrok data or get refund ?

@Sing0763 You have to talk to the official public mobile support team about this, as we the customers you are speaking to can't help you with refunds / credits.

Re: Add ons

Sing0763 — Sun, 03 Nov 2019 16:36:00 GMT

Is it the moderator team? I created one ticket as well but still waiting for the reply.

i need data today otherwise will have to find other provider as it is getting worse. I have been using piblic mobile for a year.

Re: Add ons

hairbag1 — Sun, 03 Nov 2019 16:48:12 GMT

If you must have data today, you can buy the 1GB of Data add-on for $30. First add the $$ to Available funds then go back and actually purchase the correct add-on.

You'll have to address the previous issue separately by contacting a moderator for their assistance.

In Canada Data Add-Ons⁷

Any unused data will roll over to your next cycle.

1 GB Data...$30

200 MB Data...$10

Re: Add ons

Dunkman — Sun, 03 Nov 2019 17:08:33 GMT

@Sing0763 wrote:
Is it the moderator team? I created one ticket as well but still waiting for the reply.
i need data today otherwise will have to find other provider as it is getting worse. I have been using piblic mobile for a year.

@Sing0763

Moderators can take up to 1-2 days to respond. Hopefully, somebody will contact you today. Again, no guarantees that the moderator will refund you also. Generally speaking, there are no refunds for prepaid service, but moderators are generally helpful.

As stated above, if you need data right away, you could buy a 1 GB data right away and wait for the refund. You could use for next month's payment. Another option is to switch immediately to a different higher data plan (if you require higher monthly data). However, PM does not prorate plans, so if you change earlier, you will lose whatever is remaining in the original plan.

Re: Add ons

Kim1971kim — Tue, 05 Nov 2019 18:05:14 GMT

You should ask pm for a refund they might be able to help you