topic Re: Invalid Sim in Get Support

Invalid Sim

goodseed777 — Wed, 05 Jan 2022 12:50:29 GMT

Due to my com, i failed to register sim card.

(Chrome does not work)

So I try again but "invliad sim'

Could you fix it?

sim card number is "xxxxxxxxxxxxx"

thanks.

Edit:. SIM card number redacted by will13am. Please do not post private information in the public forum.

Re: Invalid Sim

darlicious — Sun, 03 Nov 2019 12:02:56 GMT

@goodseed777 please remove your sim number right away.... edit 3 dots top right

Re: Invalid Sim

GR — Sun, 03 Nov 2019 12:03:35 GMT

@goodseed777 did you get to the payment section? If so check your credit card to see if it was charged, also try the Sim in your phone to see if it works. If it didn't charge the credit card then wait 1 hour and try to activate the Sim card again. The system put a hold after a session on a Sim card number for almost an hour so that's why it can say invalid Sim. Also click on the 3dots on the right hand side of the page and click edit and remove your sim card number from the post because this is a public forum

Re: Invalid Sim

darlicious — Sun, 03 Nov 2019 12:04:09 GMT

To begin with you must wait one hour between attempts to activate.

Re: Invalid Sim

darlicious — Sun, 03 Nov 2019 12:14:43 GMT

@goodseed777 Make sure you clear your browser and use secret mode before you start. It prevents issues from arising during activation. Choose a temp number to begin with you can port over a number later once you're set up. Make sure your address on the first page and the payment page match your credit card statement exactly except leave the apt/unit box blank and do not use a space in the postal code. Use ALL CAPS if necessary.

Re: Invalid Sim

CS_Agent — Sun, 03 Nov 2019 16:35:12 GMT

Hello @Goodseed77,

I advise you to get in touch with SIMon, our virtual assistant and to open a ticket. You can do it here:

https://www.publicmobile.ca/en/on/get-help

Once you submit a ticket, one of teh Moderators will take care of your case and will get in touch with you to solve the issue.

Best regards,

The PM Moderator Team