topic Re: Phone not working but $0 owed in Get Support

Phone not working but $0 owed

Rmacarthur14 — Wed, 05 Jan 2022 12:50:27 GMT

Re: Phone not working but $0 owed

GR — Sun, 03 Nov 2019 11:39:13 GMT

@Rmacarthur14 can you add 38$ and see if it will renew?

Re: Phone not working but $0 owed

will13am — Sun, 03 Nov 2019 13:01:55 GMT

@Rmacarthur14 , something does seem wrong, you have funds in the account but it's remains in expired status. You could try toggling the lost phone/found phone option to see if that soft reset will work. Failing that I suggest contacting the moderator team for assistance. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.

Re: Phone not working but $0 owed

totalUser — Sun, 03 Nov 2019 13:59:57 GMT

Can you show your payment history, i think out may show you there If anything went wrong

Re: Phone not working but $0 owed

Kim1971kim — Tue, 05 Nov 2019 18:02:00 GMT

Yeah check your payment history and see that is strange. Try contacting pm about it maybe.

Re: Phone not working but $0 owed

Luddite — Tue, 12 Nov 2019 16:20:47 GMT

@Rmacarthur14 FYI: this has happened to others, including me when activating a new account. As it was not my primary account I ignored the message as a test; the account activated overnight.

However, I would normally do as suggested and contact the moderators.