topic Payment/service in Get Support

Payment/service

colediddy07 — Wed, 05 Jan 2022 12:50:14 GMT

I just paid my account but I still have no service

Re: Payment/service

ShawnC13 — Sun, 03 Nov 2019 02:20:32 GMT

@colediddy07 wrote:
I just paid my account but I still have no service

Have you turned your phone and off (power cycle). Does the self-serve say if your account is active or suspended?

You can also try the lost/stolen phone trick. If you log into self-serve and report your phone lost it will deactivate your sim. 5 minutes later log back in and report your phone found this will reactivate your sim and will hopefully give it the kick it needs!!

Re: Payment/service

ChuckYeah — Sun, 03 Nov 2019 02:14:43 GMT

If you've made the required payment and your plan didn't restart, the easiest way to fix this is to click reactivate and make a $1 payment. It has worked for many others.

Re: Payment/service

CS_Agent — Sun, 03 Nov 2019 16:10:24 GMT

Hi colediddy07,

Should you still need assistance regarding your services, we will gladly examine the matter, if you create a ticket via SIMon. Here is how to: Click on the following link: https://www.publicmobile.ca/en/bc/get-help > then click on Chat with SIMon > ask to contact a moderator, and follow the required steps.

Yours,

The Public Mobile Moderator Team