topic Re: Data add on in Get Support

Data add on

Sing0763 — Wed, 05 Jan 2022 12:50:13 GMT

I paid $20 today to add data to my plan but unfortunately it was for US Roaming and not vaild in canada. I only stay in canada and would like to use that money to get add in canada. Is it possible to get refund or convert that data to the local network ?

Re: Data add on

ChuckYeah — Sun, 03 Nov 2019 02:05:51 GMT

Refunds are not guaranteed as it's a prepaid service. But the @CS_Agent is often gracious even when you have made the mistake. Contact them and see what they can do for you.

Creating a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

About @Moderator_Team

Moderator Hours
Monday-Friday: 8AM- 12AM EST
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Re: Data add on

ShawnC13 — Sun, 03 Nov 2019 02:07:10 GMT

@Sing0763 wrote:
I paid $20 today to add data to my plan but unfortunately it was for US Roaming and not vaild in canada. I only stay in canada and would like to use that money to get add in canada. Is it possible to get refund or convert that data to the local network ?

@Sing0763, originally did you do the two-step process to purchase the add-on (add funds then re-purchase)? If you did and the addon is showing in your account I would add another $10 to your account contact the moderators and ask if they can switch and use the additional funds you added to top-up for the cost. If you have the $20 sitting in available funds just add another 10 and you should be able to activate the addon you want

Re: Data add on

ChuckYeah — Sun, 03 Nov 2019 02:07:13 GMT

@Sing0763 What situation are you in? There might be a better solution to your issue than the $30 1GB add-on. When is your renewal date? What plan are you on?

Re: Data add on

Sing0763 — Sun, 03 Nov 2019 02:10:19 GMT

I repurchased the data and no funds available in my account. I only added $20 at that time and used it .

Re: Data add on

Sing0763 — Sun, 03 Nov 2019 02:11:24 GMT

I have to wait 8 days more. I can’t wait for that long

Re: Data add on

ChuckYeah — Sun, 03 Nov 2019 02:12:27 GMT

Contact a moderator as previously mentioned. You can ask them to renew your plan early if it makes better sense than the add on at $30.

Re: Data add on

ShawnC13 — Sun, 03 Nov 2019 02:12:39 GMT

@Sing0763 wrote:
I repurchased the data and no funds available in my account. I only added $20 at that time and used it .

Then I would do what I said to add another $10 and click on the question mark in the bottom right to contact the mods to switch it for you. No guarantees but I am fairly confident they can do this for you.

Re: Data add on

Sing0763 — Sun, 03 Nov 2019 02:19:37 GMT

I can’t see question mark in the bottom . I can ads $10 more if i somebody can switch that $20 towardsy payment for $30 to get 1 GB data

Re: Data add on

Dunkman — Sun, 03 Nov 2019 02:20:44 GMT

@Sing0763

Question mark is on the right lower corner of website.

Looks like the following:

Re: Data add on

ChuckYeah — Sun, 03 Nov 2019 02:20:49 GMT

@Sing0763 Being without data is HARD! Might consider asking them to up your plan too. As long as they approve the refund, you can spend YOUR money however you like!

Re: Data add on

Sing0763 — Sun, 03 Nov 2019 02:22:00 GMT

That sounds good . I am looking for a refund asap.