topic Re: plan has been changed? in Get Support

plan has been changed?

danok — Wed, 05 Jan 2022 12:50:04 GMT

My account still shows the plan I am paying for but today I cannot access my voice mail or even call a local number. The message keeps saying my plan does not include long distance which it does for 100 min per month. But why can I not call even a local number or retrieve my VM????

Re: plan has been changed?

GR — Sat, 02 Nov 2019 21:39:38 GMT

@danok did you use all your 100 outgoing minutes? Log in and look on the add ons to see if it shows xx/100. If it's not they're it's all used up. You can purchase a 5$ 500 minute add on to keep talking. The add on will keep rolling over every month until used up

Re: plan has been changed?

popping — Sat, 02 Nov 2019 21:43:27 GMT

@danok wrote:
My account still shows the plan I am paying for but today I cannot access my voice mail or even call a local number. The message keeps saying my plan does not include long distance which it does for 100 min per month. But why can I not call even a local number or retrieve my VM????

If your overage page is still showing you have not used all your 100 minutes, your account may not be provisioned correctly. Add $1 to your account to trigger PM server to reprovision your account again.

I have a 100 outgoing minutes plan too. The following is showing I had used 32 minutes out of my 100 minutes. What is your minutes usage saying? You had used all your minutes if you don't see this usage line.

Data & Add-Ons Amount Used
100 Minutes Canada-Wide Talk
32 / 100 MIN

Data & Add-Ons	Amount Used
100 Minutes Canada-Wide Talk	32 / 100 MIN