topic Re: add-ons in Get Support

add-ons

GlennK — Wed, 05 Jan 2022 12:49:32 GMT

I have added the add-ons US Roaming - Talk Text 250 Data (10-day) twice but I can't seem to activate it....help.

Re: add-ons

GR — Fri, 01 Nov 2019 23:47:00 GMT

@GlennK did you add the funds to the account and then go in add ons and purchase it?

Re: add-ons

totalUser — Fri, 01 Nov 2019 23:50:00 GMT

You can only buy it once which makes me think that you probably withdrew money ( twice) for it but didn't go ahead and purchased it. You have to go to https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/ChangePlanLandingPage/?PageRedirect=RedirectToAddOnPage to pouches it

Thanks

Re: add-ons

dabr — Fri, 01 Nov 2019 23:56:09 GMT

@GlennK wrote:
I have added the add-ons US Roaming - Talk Text 250 Data (10-day) twice but I can't seem to activate it....help.

Do you see the add-on in your overview page under 'My Data and Add-Ons' when you log into your account?

Also if you are already in the US have you enabled data and roaming on your phone?

Try rebooting your phone, and manually connect to either AT&T or T-Mobile if your phone doesn't automatically select one.

Re: add-ons

hairbag1 — Sat, 02 Nov 2019 01:12:15 GMT

@GlennK wrote:
I have added the add-ons US Roaming - Talk Text 250 Data (10-day) twice but I can't seem to activate it....help.

Hopefully, you're in US because the 10 Day US Roaming add-on will only work whilst in America.

Log into My Account...do you have the value of the add-on sitting in Available Funds ?

Re: add-ons

CS_Agent — Sun, 03 Nov 2019 13:40:13 GMT

Hi GlennK,

Should you still need assistance regarding your US roaming add-on, we will gladly examine the matter, should you create a ticket via SIMon. Here is how to: Click on the following link: https://www.publicmobile.ca/en/bc/get-help > then click on Chat with SIMon > ask to contact a moderator, and follow the required steps.

Yours,

The Public Mobile Moderator Team