topic Re: security question in Get Support

security question

Bullard_5 — Wed, 05 Jan 2022 12:49:21 GMT

I don't remember my security question to reset my password

Re: security question

ShawnC13 — Fri, 01 Nov 2019 18:15:30 GMT

@Bullard_5 wrote:
I don't remember my security question to reset my password

For that you will need the assitance of the moderators. To contact them you will need to click on the question mark in the bottom right hand of the screen and enter your question there and follow the prompts given by SIMon

Re: security question

CS_Agent — Fri, 01 Nov 2019 19:03:40 GMT

Hello @Bullard_5,

If you need help, click this link https://www.publicmobile.ca/en/bc/get-help and you can log a ticket through SIMon.

A member of the Moderators Team will help you with all that you need.

Great day!

Re: security question

Luddite — Fri, 01 Nov 2019 19:33:19 GMT

@CS_Agent wrote:
Hello @Bullard_5,

If you need help, click this link https://www.publicmobile.ca/en/bc/get-help and you can log a ticket through SIMon.
A member of the Moderators Team will help you with all that you need.

Great day!

Please read the whole thread before responding. This suggestion has already been given AND the link provided is less helpful than directing the customer to Simon's "?".

Re: security question

darlicious — Sat, 02 Nov 2019 08:45:13 GMT

@Bullard_5 wrote:
I don't remember my security question to reset my password

@Bullard_5 Once you sort out your password...and security question with a moderator. Make sure you right down your password, pin #, security question and answer . Put this in a safe place so you always have access to it in these situations.

Re: security question

adriko3443 — Sat, 08 Feb 2020 15:02:18 GMT

...and then SIMon will redirect you back to this Community forum. So you are in a loop without help.

Re: security question

Anonymous — Sat, 08 Feb 2020 15:08:54 GMT

@adriko3443 wrote:
...and then SIMon will redirect you back to this Community forum. So you are in a loop without help.

It could depend on the questions being asked of it. The community can help with a lot of topics but the folks here can't actually fix a deep technical or account issue.

Ask the question here and answer questions back and the community can get you going or direct you to the moderators if it turns out to be technical or account matter.