topic Re: Wrong Plan in Get Support

Wrong Plan

timmunir25 — Wed, 05 Jan 2022 12:49:20 GMT

Hi, I just got a new connection with Public for $25.00 plan but its showing as $15.00 plan in my account whereas I was charged for $25.00 through autopay? Can you please help me settle this issue?Thanks

Re: Wrong Plan

totalUser — Fri, 01 Nov 2019 17:58:34 GMT

Can you please take screenshots of your plan page and also payment history

Blackout sensitive info

Only mods can realty help

You usually get charged 10+15 for the plan, kinda two step charge

Thanks

Re: Wrong Plan

will13am — Fri, 01 Nov 2019 18:04:47 GMT

@timmunir25, you will need moderator team assistance to address this problem. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. Refer to the following knowledge base article for additional information on the moderator team.

Re: Wrong Plan

sunflowershine — Fri, 01 Nov 2019 18:06:46 GMT

@timmunir25 If you go to My Account, you will have the details of usage in your account. The breakdown of payment doesn't mean anything. As long as you have the right services being paid for.

Re: Wrong Plan

timmunir25 — Fri, 01 Nov 2019 18:11:29 GMT

Thanks Sunflowershine, I have checked the details but it is showing me as $15 plan instead of $25 plan. So, Not sure how to get this fixed?

Re: Wrong Plan

CS_Agent — Fri, 01 Nov 2019 18:20:22 GMT

Hi timmunir25

I am happy to help, before I can do that, I recommend you to go online by clicking the link below, and access SIMon and create a ticket, so I can offer you further assistance.

https://www.publicmobile.ca/en/qc/get-help

Bogdan_S

Re: Wrong Plan

sunflowershine — Fri, 01 Nov 2019 18:20:28 GMT

@timmunir25 You need to contact the moderator instead. You can either use a private message or click on the Question Mark and ask to get the ticket. Private message: click on the Envelop icon and send to "Moderator_Team" and explain your issue. They will get back to you within 2 days.

Re: Wrong Plan

Luddite — Fri, 01 Nov 2019 19:27:24 GMT

@timmunir25 Did you activate a new account in a store? Peerhaps they charged you $10 for a SIM plus $15 for a plan = $25.