topic Re: Trying to join in Get Support

Trying to join

Jburge — Wed, 05 Jan 2022 12:49:11 GMT

Tried to activate my sim but page reloaded and now says invalid sim. I've waited and hour and I'm on a different device to try again and still says invalid sim. Not sure what to do now.

Re: Trying to join

ShawnC13 — Fri, 01 Nov 2019 16:41:28 GMT

@Jburge wrote:
Tried to activate my sim but page reloaded and now says invalid sim. I've waited and hour and I'm on a different device to try again and still says invalid sim. Not sure what to do now.

Try using the chrome browser in the incognito mode.

Re: Trying to join

PAULRANG18 — Fri, 01 Nov 2019 16:56:24 GMT

Contact a moderator by clicking on ?, bottom right, and following instructions. They should resolve the issue within a matter of hours, or sooner.

Re: Trying to join

GR — Fri, 01 Nov 2019 16:57:29 GMT

@Jburge check your credit card to see if the payment was taken.! You can try the Sim card in your phone to see if it works

Re: Trying to join

CS_Agent — Fri, 01 Nov 2019 16:58:00 GMT

Hi @Jburge,

We'll be happy to help!
Just in case you weren't able to find a solution/answer within the community, feel free to create a ticket here and a moderator will be able to help you after investigating the usage from your account.

Hope this helps!

Re: Trying to join

Jburge — Fri, 01 Nov 2019 17:02:55 GMT

My community account login doesn't work to get a moderator.

Re: Trying to join

Jburge — Fri, 01 Nov 2019 17:04:22 GMT

No signal and no charges.

Re: Trying to join

popping — Fri, 01 Nov 2019 17:06:34 GMT

@Jburge wrote:
My community account login doesn't work to get a moderator.

Create a moderator support ticket using the ? button at the right side bottom corner of this page.
Ask SIMon to "contact human" as question for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.

Re: Trying to join

Jburge — Fri, 01 Nov 2019 17:08:52 GMT

Community login doesn't work to submit ticket.

Re: Trying to join

ShawnC13 — Fri, 01 Nov 2019 17:10:20 GMT

@Jburge wrote:
Community login doesn't work to submit ticket.

Have you tried the browser in incognito mode? That is how I had to activate mine

Re: Trying to join

Jburge — Fri, 01 Nov 2019 17:20:40 GMT

Incognito mode may have worked.

Re: Trying to join

Kim1971kim — Tue, 05 Nov 2019 16:01:00 GMT

Double check you are putting all of the information in correctly 🙂