topic Re: data reset in Get Support

data reset

fancypants — Wed, 05 Jan 2022 12:49:08 GMT

I ran out of data about 3 days ago and was waiting until my billing cycle resets (today the 1st) but i have since paid my bill and it says active on my account,why is my data still not working and am i still going to be billled again as i am signed up for auto pay

Re: data reset

CS_Agent — Fri, 01 Nov 2019 16:25:29 GMT

Hi @fancypants

I am happy to help, before I can do that, I recommend you to go online and access SIMon and create a ticket. You can do that by clicking the link below:

https://www.publicmobile.ca/en/qc/get-help

Bogdan_S

Re: data reset

PAULRANG18 — Fri, 01 Nov 2019 16:29:39 GMT

Any complicated issue should be sent to a moderator by clicking ?, bottom right, and following instructions.

Re: data reset

fancypants — Fri, 01 Nov 2019 16:30:34 GMT

simon says beat it nerd, just turn my data on.

Re: data reset

Megadda — Fri, 01 Nov 2019 16:48:07 GMT

What happens when you try to turn your data back on? I'm assuming you've tried to turn it off and back on again?

Sometimes, you need to restart the phone for changes to take affect. Let us know what you see when you try to use data again. What kind of phone do you have?

Re: data reset

Triguy — Fri, 01 Nov 2019 16:51:14 GMT

Try rebooting your phone.

If that does not work then try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone. Also try adding a $1 payment.

Re: data reset

fancypants — Fri, 01 Nov 2019 18:56:37 GMT

How do I create a ticket in simon

Re: data reset

dabr — Fri, 01 Nov 2019 19:03:32 GMT

@fancypants wrote:
How do I create a ticket in simon

The moderators have given you a link to create the ticket, look at their earlier post.

I should have added when you interact with SIMon type in 'contact human' and then ask to 'submit ticket' and then click on 'contact us'.