topic Re: Customer Support in Get Support

Customer Support

brosimpson — Wed, 05 Jan 2022 12:48:52 GMT

What's the best way to contact Public Mobile?

Re: Customer Support

ljdemont — Fri, 01 Nov 2019 03:10:51 GMT

Please click the question mark at the lower right hand corner of the screen. The chat bot SIMon is very helpful! If you require help from a moderator, tell the chat bot you need to speak to a human.

Re: Customer Support

cellphoneuser1 — Fri, 01 Nov 2019 03:10:35 GMT

@brosimpson wrote:
What's the best way to contact Public Mobile?

You should be clicking on the question mark symbol and use that to create a ticket for moderators.

Re: Customer Support

popping — Fri, 01 Nov 2019 03:18:56 GMT

@brosimpson wrote:
What's the best way to contact Public Mobile?

Create a moderator support ticket using the ? button at the right side bottom corner of this page.

If you are a first time SIMon user, it is very frustrating to get SIMon to let your to create a support ticket. My trick is to ask SIMon to "contact human" as question for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.

Re: Customer Support

brosimpson — Fri, 01 Nov 2019 03:15:19 GMT

Thanks

Re: Customer Support

patallcrane — Sun, 30 Aug 2020 00:02:16 GMT

THIS is my new account and new cell bought yesterday and paid for this account in full and nothing is working

Re: Customer Support

patallcrane — Sun, 30 Aug 2020 00:03:33 GMT

what question mark and where on the page is it---i don't see it

Re: Customer Support

Triguy — Sun, 30 Aug 2020 00:05:23 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.