topic Re: Cant Call specific caller in Get Support

Cant Call specific caller

SilvaG — Wed, 05 Jan 2022 12:48:29 GMT

Im trying To call my fathers phone number but when I call it thinks hes a long distance contact, I put the number 1 infront of his phone number just to make sure it was because of that but still hasnt worked.

Re: Cant Call specific caller

hairbag1 — Thu, 31 Oct 2019 18:26:42 GMT

@SilvaG wrote:
Im trying To call my fathers phone number but when I call it thinks hes a long distance contact, I put the number 1 infront of his phone number just to make sure it was because of that but still hasnt worked.

Check to see if you've run out of minutes...if you have a $10 or $15 plan.

If you've run outta minutes you can get the $5 / 500 minutes of Canada wide calling add-on. Those minutes don't expire but roll over month after month until you use the 500 minutes up.

Re: Cant Call specific caller

SilvaG — Thu, 31 Oct 2019 18:29:04 GMT

I've got unlimited provincal talk plan

Re: Cant Call specific caller

cellphoneuser1 — Thu, 31 Oct 2019 18:31:19 GMT

@SilvaG wrote:
Im trying To call my fathers phone number but when I call it thinks hes a long distance contact, I put the number 1 infront of his phone number just to make sure it was because of that but still hasnt worked.

If he has a number in the same province, it could be a provisioning problem. Are you traveling within Canada?

Re: Cant Call specific caller

Triguy — Thu, 31 Oct 2019 18:32:14 GMT

Are you able to call other numbers ? Try rebooting your phone.

Re: Cant Call specific caller

hairbag1 — Thu, 31 Oct 2019 18:32:36 GMT

@SilvaG wrote:
I've got unlimited provincal talk plan

Have you been able to call him before or is this a new problem ?

Re: Cant Call specific caller

SilvaG — Thu, 31 Oct 2019 18:37:20 GMT

this is a new problem. My father just got a new phone number with freedom mobile. Hes able to call me and were able to text eachother. But when it comes to calling my father, it automaticlly goes to automated voice over for long distance call.

Re: Cant Call specific caller

cellphoneuser1 — Thu, 31 Oct 2019 18:38:54 GMT

@SilvaG wrote:
this is a new problem. My father just got a new phone number with freedom mobile. Hes able to call me and were able to text eachother. But when it comes to calling my father, it automaticlly goes to automated voice over for long distance call.

Is the message saying that long distance may apply or is if saying you don't have long distance add-on? The first type can be ignored.

Re: Cant Call specific caller

SilvaG — Thu, 31 Oct 2019 18:40:50 GMT

"don't have long distance add-on"

Re: Cant Call specific caller

hairbag1 — Thu, 31 Oct 2019 18:42:52 GMT

Check to see if his area code is local. If it is, you'll have to click the ? in lower right side of the screen to start process of contacting a moderator to assist. Type "contact moderator" and follow instruction.

You can also consider getting that $5 / 500 minute Canada wide add-on I mentioned.

Re: Cant Call specific caller

Daps — Thu, 31 Oct 2019 18:46:36 GMT

Nvm, read your post incorrectly.

Re: Cant Call specific caller

SilvaG — Thu, 31 Oct 2019 18:43:38 GMT

yeah hes a local. were both living in toronto. Ill contact the moderator, thanks for your help

Re: Cant Call specific caller

hairbag1 — Thu, 31 Oct 2019 18:47:20 GMT

@SilvaG wrote:
yeah hes a local. were both living in toronto. Ill contact the moderator, thanks for your help

If dad's number is very new today, it might take a while for it to activate the calling part, especially if he's ported his old number. Tell him to restart occasionally to perhaps get it going.