topic Re: service in Get Support

service

ikeb0173 — Wed, 05 Jan 2022 12:48:27 GMT

anybody else finding it more and more difficult to keep your service going> Kinda like a Public Mobile rabbit hole? Arrrgh!

Re: service

mimmo — Thu, 31 Oct 2019 15:24:14 GMT

what issues are you having?

Re: service

ikeb0173 — Thu, 31 Oct 2019 15:25:30 GMT

logging on to self serve with my valid e mail. To update my payment card info.

Re: service

popping — Thu, 31 Oct 2019 15:37:33 GMT

@ikeb0173 wrote:
logging on to self serve with my valid e mail. To update my payment card info.

I manage 6 PM account for family members. I do not have any issue to login.

Make sure the credit card address matches what is on your statment.
1. If you live in multi-unit building, don't use the unit # or apt#. Just use the building number.
2. If the postal code on your statement has a space in the middle, left the last digit out. PM check the first 6 characters of the postal code only including the middle space.

Re: service

LovesToPM — Thu, 31 Oct 2019 15:49:55 GMT

@ikeb0173 wrote:
logging on to self serve with my valid e mail. To update my payment card info.

You may try again after 1 hour.

Reset Your Self-Serve Password

If you forget your password, there’s no need to worry. You can create a new one by following these simple steps:

Click here.
Enter and confirm your email address, then answer the security question. You made the security question when you created your Self-Serve account.

You will receive an email outlining how to change your password. If you don’t get this email within 30 minutes, please start a conversation with our virtual assistant, SIMon by clicking here, to submit a ticket to the Moderator Team.

Re: service

will13am — Thu, 31 Oct 2019 17:16:04 GMT

I am down to 5 accounts now, but I used to manage more than a dozen. Never had a single issue with the self serve that led to service disruption. Back in the day, it was not possible to use a credit card more than twice, but these days that problem is gone. I don't switch credit cards too often, but when I did, everything worked. Sometimes the system is slow to respond, that is about it.

Re: service

Daps — Thu, 31 Oct 2019 17:45:39 GMT

I do not doubt you are having trouble to keep your service going.

Since you were able to post here, you are half way through solving the problem.
Do note that public mobile service is not for everyone. You pay less so you cannot phone a live agent.

The community can be very helpful. Explain your issue further as you would to a live agent.

If the community cannot help, they will suggest you contact moderators directly by submitting a ticket.
Moderators are public mobile employees and they have access to your account info.
I had to message them for my issue recently and their reply time was really fast.

Re: service

PAULRANG18 — Thu, 31 Oct 2019 17:56:24 GMT

I have been with PM for about 2 months and have not had an issue thus far. Self serve account is easy to use. If any complicated issue arises, contacting a moderator is the best option.

Re: service

cellphoneuser1 — Thu, 31 Oct 2019 20:53:29 GMT

@ikeb0173 wrote:
anybody else finding it more and more difficult to keep your service going> Kinda like a Public Mobile rabbit hole? Arrrgh!

Are you having an autopay issue?