topic Re: us roaming not working in Get Support

us roaming not working

ntamang1 — Wed, 05 Jan 2022 12:48:18 GMT

Hi there,

I added $ 8 dollar for US roaming but i did not work. It has 10 days expiry but I am not going to use it. I think they will charge me.

How can I remove add on US roaming which i never use?

thank you

Re: us roaming not working

geopublic — Thu, 31 Oct 2019 02:33:55 GMT

@ntamang1 You need to submit a ticket to PM and ask for a credit.

To submit a ticket to Public Mobile do the following:

Re: us roaming not working

cellphoneuser1 — Thu, 31 Oct 2019 02:56:30 GMT

@ntamang1 wrote:
Hi there,
I added $ 8 dollar for US roaming but i did not work. It has 10 days expiry but I am not going to use it. I think they will charge me.
How can I remove add on US roaming which i never use?
thank you

Add-ons don't need to be removed. If you're not going to use it, the roaming add-on will fall off after 10 days. It won't auto renew. Could a long distance add-on been purchased in error?

Re: us roaming not working

Dunkman — Thu, 31 Oct 2019 02:55:15 GMT

@ntamang1

Generally, there are no refunds with prepaid service like Public Mobile. If you bought the add on, you were already charged..... it is a prepaid service.

Which specific roaming package did you purchase? Do you see the roaming add on in your overview page under the Add on section? Buying an add on is a 2 step process: need to load up funds, then purchase the specific add on. Did you do the 2 steps?

Re: us roaming not working

hairbag1 — Thu, 31 Oct 2019 03:10:03 GMT

@ntamang1 wrote:
Hi there,
I added $ 8 dollar for US roaming but i did not work. It has 10 days expiry but I am not going to use it. I think they will charge me.
How can I remove add on US roaming which i never use?
thank you

Log into My Account...do you see $8 sitting in Available Funds ? If so, just leave it and it'll be applied to your next regular plan renewal.

If you actually bought the add-on in err, you likely not gonna get a refund as the mistake was yours.

Re: us roaming not working

CS_Agent — Fri, 01 Nov 2019 19:12:14 GMT

Hi there,@ntamang1!

If you tried the solutions provided in the comments and the issue still persist, please submit a ticked via SIMon and one of our colleagues will help you out as soon as possible!

Until then, I wish you all an excellent day and thank you for your help! You're doing an amazing job! ^_^

Ella PM Mod Team