topic Re: How to access SIM & Activation Online Form in Get Support

How to access SIM & Activation Online Form

DChung — Wed, 05 Jan 2022 12:48:14 GMT

Hi there,

I had completed the Activiation Form to port my existing number from Petro to Public but I was asked to go to PublicMobile.ca and click "Contact Us" and complete the SIM & Activation online form. I am unable to see "Contact Us" on the website. May I know how can I access this form and have my number port successfully.

Thanks.

Re: How to access SIM & Activation Online Form

popping — Thu, 31 Oct 2019 01:07:22 GMT

@DChung wrote:
Hi there,
I had completed the Activiation Form to port my existing number from Petro to Public but I was asked to go to PublicMobile.ca and click "Contact Us" and complete the SIM & Activation online form. I am unable to see "Contact Us" on the website. May I know how can I access this form and have my number port successfully.
Thanks.

~~https://activate.publicmobile.ca~~

If you are porting Koodo prepaid to PM, create a moderator support ticket using the ? button at the right side bottom corner of this page.
Enter "contact human" as question for one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.

Re: How to access SIM & Activation Online Form

ChuckYeah — Thu, 31 Oct 2019 01:08:20 GMT

@DChung This is an old message. Best to creat a support ticket:

Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Click on "Submit a ticket" and the Moderator team will respond to your concern within 48 hours. May take longer, but the promise of the new Ticketing System was that it will reduce these wait times.
Alternatively, you may send a private message to moderator through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

About @Moderator_Team
Moderator Hours
Monday-Friday: 8AM- 12AM EST
Saturday & Sunday: 8AM-10PM EST

Re: How to access SIM & Activation Online Form

DChung — Thu, 31 Oct 2019 01:07:16 GMT

I had already completed that form to activiate the SIM and doesn't allow me to re-do this with my email address.

Re: How to access SIM & Activation Online Form

Dunkman — Thu, 31 Oct 2019 01:08:30 GMT

@DChung

The form does not exist.

You will need to contact moderator to get port completed.

Click on the question mark on the right lower corner of website to start ticketing process for moderator help. Tell Simon that you are having porting issues, answer a few quesitons, then you will be able to get a ticket for moderator help.

You may be still able to use your old carrier SIM card in your phone until the port is completed.

Re: How to access SIM & Activation Online Form

computergeek541 — Thu, 31 Oct 2019 01:38:50 GMT

@DChung wrote:
Hi there,
I had completed the Activiation Form to port my existing number from Petro to Public but I was asked to go to PublicMobile.ca and click "Contact Us" and complete the SIM & Activation online form. I am unable to see "Contact Us" on the website. May I know how can I access this form and have my number port successfully.
Thanks.

There is no such form. In addition, you can't activate a sim card twice.

That text message that you received means that the porting request that you submitted has failed. Keep using your old carrier's service for now so that you don't miss any of your incoming calls or text messages.

Do yourself a favor and gather the Petro Canada Mobility device IMEI and Petro Canada account PIN and provide that to the moderators by going to https://publicmobile.ca.ada.support/chat/ and typing in "contact us" to open a support ticket. You will need to provide your old carrier's account information to the moderators in that ticket.

Re: How to access SIM & Activation Online Form

totalUser — Thu, 31 Oct 2019 01:10:59 GMT

Hi @DChung

Did you already activate your sim?

If not Is it the same email you use with koodo?

If it's same email, login to your koodo account and change koodo email to another one, then try again. Koodo and public share the system

Re: How to access SIM & Activation Online Form

computergeek541 — Thu, 31 Oct 2019 01:39:32 GMT

@totalUser wrote:
Hi @DChung
Did you already activate your sim?
If not Is it the same email you use with koodo?
If it's same email, login to your koodo account and change koodo email to another one, then try again. Koodo and public share the system

DChung is coming from Petro Canada. The sim must already be active because the person is already receving text messages from Public Mobile.

Re: How to access SIM & Activation Online Form

DChung — Thu, 31 Oct 2019 01:39:48 GMT

Thanks for your advice. Already did and they are looking into it for me now.

Re: How to access SIM & Activation Online Form

DChung — Thu, 31 Oct 2019 01:40:23 GMT

Thank you.

Re: How to access SIM & Activation Online Form

DChung — Thu, 31 Oct 2019 01:41:54 GMT

Excellent advice. Thanks a lot!

Re: How to access SIM & Activation Online Form

CS_Agent — Thu, 31 Oct 2019 01:53:36 GMT

Dear DChung

You are quite welcome

Sincerely

Jorge M

Public Mobile Community Moderator

Re: How to access SIM & Activation Online Form

CS_Agent — Fri, 01 Nov 2019 01:05:35 GMT

Dear DChung

Thank you for contacting Public Mobile

I thank you for providing me the information to verify your account

I checked the information of your port and it gives us an error because

it says tat the information provided was incorrect

I need you to verify the account number and the IMEI number to authenticate user and re submit the port request

Sincerely

Jorge M

Public Mobile Community Moderator

Re: How to access SIM & Activation Online Form

wetcoaster — Fri, 01 Nov 2019 01:36:34 GMT

@CS_Agent wrote:
Dear DChung

Thank you for contacting Public Mobile

I thank you for providing me the information to verify your account

I checked the information of your port and it gives us an error because

it says tat the information provided was incorrect

I need you to verify the account number and the IMEI number to authenticate user and re submit the port request

Sincerely
Jorge M
Public Mobile Community Moderator

@CS_Agent/ Jorge, @DChung

Please, continue this conversation via Private Message - it doesn't belong into the publicly accessible part of the community!

Re: How to access SIM & Activation Online Form

computergeek541 — Fri, 01 Nov 2019 01:44:19 GMT

@wetcoaster wrote:
@CS_Agent wrote:
Dear DChung

Thank you for contacting Public Mobile

I thank you for providing me the information to verify your account

I checked the information of your port and it gives us an error because

it says tat the information provided was incorrect

I need you to verify the account number and the IMEI number to authenticate user and re submit the port request

Sincerely
Jorge M
Public Mobile Community Moderator
@CS_Agent/ Jorge, @DChung

Please, continue this conversation via Private Message - it doesn't belong into the publicly accessible part of the community!

I would think that message above was likely intended to be a private message. The last thing we need is someone posting IMEI, account number, phones numbers, and passwords.

Re: How to access SIM & Activation Online Form

DChung — Fri, 01 Nov 2019 02:12:22 GMT

Hi again Jorge,

I am new to this "Community" and unsure how this "private message" works. Here are the information you requested.

The account number from my previous provider (Petro Mobility) is xxxxxxxxxx

IMEI is xxxxxxxxxxxxxx

Thanks again for your help and please let me know if you need further information. If you can advise whether by "replying" to this would post this message to the public or not.

Regards,

D Chung

edited by comptuergeek541: account information removed

Re: How to access SIM & Activation Online Form

wetcoaster — Fri, 01 Nov 2019 02:04:49 GMT

@computergeek541 wrote:
@wetcoaster wrote:
@CS_Agent wrote:
Dear DChung

Thank you for contacting Public Mobile

I thank you for providing me the information to verify your account

I checked the information of your port and it gives us an error because

it says tat the information provided was incorrect

I need you to verify the account number and the IMEI number to authenticate user and re submit the port request

Sincerely
Jorge M
Public Mobile Community Moderator
@CS_Agent/ Jorge, @DChung

Please, continue this conversation via Private Message - it doesn't belong into the publicly accessible part of the community!
I would think that message above was likely intended to be a private message. The last thing we need is someone posting IMEI, account number, phones numbers, and passwords.

@computergeek541

And here we go...

Can you do the honours, please?

Re: How to access SIM & Activation Online Form

wetcoaster — Fri, 01 Nov 2019 02:13:48 GMT

@DChung

You are still posting in the community - PLEASE remove your personal information from your post ASAP. Click on the the three dots in the upper right corner of your post.

Please send your details to the moderators by PRIVATE MESSAGE

You can use this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to access SIM & Activation Online Form

computergeek541 — Fri, 01 Nov 2019 02:13:50 GMT

@DChung - Please do not post any of that type of information here. This is a publicly-accessible internet site. Anyone with an internet connection can see what you post in a message here. Only provide information such as your phone number, IMEI, account number, passwords, etc. in private with Public Mobile moderators.

Re: How to access SIM & Activation Online Form

DChung — Fri, 01 Nov 2019 02:19:58 GMT

Thanks for your help. I've asked to remove the information.