topic Re: LG G4 not connected to cellular data in Get Support

LG G4 not connected to cellular data

mm623 — Tue, 04 Jan 2022 17:57:15 GMT

Hello!

Recently joined PM. Did my research, phone is compatible with network.

I have searched through the forums and have set my APN to exactly what was given and still have no luck with DATA.

Please let me know what I am doing wrong.

Thanks

Re: LG G4 not connected to cellular data

srlawren — Mon, 25 Jul 2016 22:18:17 GMT

Hi @mm623, welcome to Public Mobile, and to the community! Pardon if these questions seem redundant or silly but just trying to gather as much info as possible.

1) What is the sub-model of your G4? There are several variants of the G4, such as: H815 (EMEA), H815TR (Turkey), H815T (Hong Kong), H815P (LATAM, South Africa), H812 (Canada), H810 (AT&T), H811 (T-Mobile), LS991 (Sprint), VS986 (Verizon), US991 (US Cellular).

2) I gather talk and text are working okay for you, and it's just data that isn't working? Or are you on a data-only plan and therefore nothing is working?

3) You did choose a data option of some kind in your plan, right? If you sign into Self-Serve, does it show your account as active, and you have data remaining? both show on the Overview page when you first sign in. The data for exampe shows in a section titled My Add-ons, and shows as a number x / y where y is the amoutn in your plan, and x is the amount you've used. As long as y - x > = you should have data remaining that you can use.

Re: LG G4 not connected to cellular data

mm623 — Mon, 25 Jul 2016 22:21:47 GMT

Hey @srlawren thanks for the quick reply!

1) H812

2) call and texts are working but mms isn't

3) I do have a data plan 4g/3months, 0 used so far.

Re: LG G4 not connected to cellular data

srlawren — Mon, 25 Jul 2016 22:28:28 GMT

@mm623 H812 is great. I'm not surprised that MMS is not working, since it requires a data connection (even though MMS messages do not come out of your 4GB data bucket). So at this point it's either your APN is not configured correctly, or there may be an issue in the system at PM. I'm flagging @Shazia_K and @Mary_M, our community moderators (PM staff) to assist you further. Hopefully they can get your data up and running quickly.

In the meantime, as weird as it sounds, try this: power off your G4, take out the SIM card (and I think the battery is removable?--if so, take it out too). Wait about 60 seconds or more, then re-insert the SIM (and battery if applicable) and power the phone back on. Occasionally this seems to resolve things on its own.

Re: LG G4 not connected to cellular data

mm623 — Mon, 25 Jul 2016 22:31:32 GMT

@srlawren thanks I will try that.

Re: LG G4 not connected to cellular data

imm1304 — Tue, 26 Jul 2016 00:55:17 GMT

Hi @mm623!

I am a fellow G4 user. Any luck with @srlawren's suggestions?

Although rather basic, I want to make sure couple of things:

Is mobile data enabled in the Settings > Network?
Under Settings > Network > More > Network Mode .. is preferred network type set as "GSM/WCDMA/LTE auto"?
Under Access Point Names, please verify that there is only 1 APN and delete any additional APN's. As you have said that you looked up on the forum and verified the apn settings already, I would like you to add one more thing --> APN type: default,mms,supl No spaces after comma. Reboot.

Let us know if any of these helped.

Re: LG G4 not connected to cellular data

mm623 — Tue, 26 Jul 2016 01:26:39 GMT

@imm1304 hey!

1. yes

2. yes

3. just tried that ... didn't work

Re: LG G4 not connected to cellular data

imm1304 — Tue, 26 Jul 2016 01:28:30 GMT

Wish one of these quick fixes had worked.

Lets wait for one of the moderators to refresh from their end. Hang in there.

Re: LG G4 not connected to cellular data

Shazia_K — Tue, 26 Jul 2016 13:14:09 GMT

Hello @mm623,

I'm sorry to hear that your phone is not connecting to Data.

Would you kindly send me your Public Mobile phone number via private message? I will see if there is any issue with your account.

Thanks to @imm1304 and @srlawren great troubleshooting!

Shazia

Re: LG G4 not connected to cellular data

mm623 — Tue, 26 Jul 2016 16:34:14 GMT

hey @Shazia_K sent you a PM.

Re: LG G4 not connected to cellular data

Shazia_K — Tue, 26 Jul 2016 16:38:31 GMT

@mm623,

Looking into this, will reply shortly.

Can you also please send me a screenshot from your APN settings?

Thanks,

Shazia

Re: LG G4 not connected to cellular data

mm623 — Tue, 26 Jul 2016 16:45:33 GMT

Hey @Shazia_K sent you a PM

Re: LG G4 not connected to cellular data

srlawren — Tue, 26 Jul 2016 18:25:16 GMT

@mm623 and @Shazia_K hopefully this will be resolved shortly. Please let us know when you're up and running fully!

Re: LG G4 not connected to cellular data

mm623 — Tue, 26 Jul 2016 19:06:28 GMT

It's working now! I factory reset the phone which seems to have helped it.

Re: LG G4 not connected to cellular data

Shazia_K — Tue, 26 Jul 2016 19:10:39 GMT

@mm623,

Thanks for confirming this! 🙂

Cheers,

Shazia

Re: LG G4 not connected to cellular data

srlawren — Tue, 26 Jul 2016 19:27:32 GMT

@mm623 glad to hear it!--sorry you had to take such a "drastic" action, but I'm glad it's working now. Cheers!

Re: LG G4 not connected to cellular data

maximilliennn — Fri, 05 Aug 2016 18:33:43 GMT

The LG G4, has an issue where it will not properly update the APN espesically if you have switched your sim more than once, just factory reset.

Re: LG G4 not connected to cellular data

cphan0604 — Sat, 06 Aug 2016 19:50:15 GMT

Will factory reset delete everything i have???

Having same issue with my lg g4

Everything works except data

Re: LG G4 not connected to cellular data

cphan0604 — Sun, 07 Aug 2016 00:24:38 GMT

I finally gave up and backed everything and did factory reset... Data works now and restored

everything

I assumed that since my data works after factory reset, i don't need to bother with the apn settings right?

Re: LG G4 not connected to cellular data

imm1304 — Sun, 07 Aug 2016 15:44:32 GMT

@cphan0604, you are correct to assume that you don't need to bother with the APN settings as long as data is working as it should. Enjoy!