topic Re: Problem in Get Support

Problem

Sweetuapukun05 — Wed, 05 Jan 2022 12:48:06 GMT

My phone is not working I had a SIM card it work before but today it's not working?

Re: Problem

ChuckYeah — Wed, 30 Oct 2019 21:22:35 GMT

In order to better help you, we need more info about your issue:

What type of phone are you using?

What version of the OS? Did it update recently?

When did you activate your sim? Did you port a number?

What plan are you on?

What works and what doesn't (calls in/out, texts in/out, data).

Re: Problem

totalUser — Wed, 30 Oct 2019 21:23:49 GMT

What is your status when you login?

Re: Problem

totalUser — Wed, 30 Oct 2019 21:24:25 GMT

Did you renew today? Did payment go through?

Re: Problem

totalUser — Wed, 30 Oct 2019 21:25:39 GMT

When you say the phone is not working so you mean the headset itself or the service is not working.

Is anything working text data voice?

Re: Problem

hairbag1 — Wed, 30 Oct 2019 21:29:05 GMT

@Sweetuapukun05 wrote:
My phone is not working I had a SIM card it work before but today it's not working?

If you had a PM sim and a plan and everything worked fine...perhaps phone is broken. Take the sim out and try it in a known unlocked phone. If it works, do some troubleshooting on your phone.

Let us know.

Re: Problem

CJR — Wed, 30 Oct 2019 23:58:00 GMT

- Try taking it out and inserting it back in

More information about the Model of the phone etc. would be helpful to resolve this issue

Re: Problem

ShadiyaO — Thu, 31 Oct 2019 14:09:57 GMT

Hi, it happened to me before and resetting the phone worked for me.

I hope it works for you too.

Tc,

ShadiyaO

Re: Problem

Ed404 — Sun, 03 Nov 2019 05:48:11 GMT

Perhaps the cell service in your area went out. Please give us more details so we can assist you better.