topic Re: Transferring number (no incoming calls but everything else seems to work) in Get Support

Transferring number (no incoming calls but everything else seems to work)

akaam — Wed, 05 Jan 2022 12:47:49 GMT

Hi,

I am new to PM. Transported my number from Virgin Mobile.

My Virgin Mobile number was not active during transportation.

Message I received was - number sucessfully transported.

Here is how things are for me right now:

Texting works

Outgoing calls work

Internet data works

Incoming calls DON'T work.

When I call myself it says the number is not in use.

Whaat should I do? Will it be taken care of automatically? or do I need to seek help somewhere?

Re: Transferring number (no incoming calls but everything else seems to work)

darlicious — Wed, 30 Oct 2019 07:27:33 GMT

@akaam wrote:
Hi,
I am new to PM. Transported my number from Virgin Mobile.

My Virgin Mobile number was not active during transportation.

Message I received was - number sucessfully transported.

Here is how things are for me right now:
Texting works
Outgoing calls work
Internet data works

Incoming calls DON'T work.
When I call myself it says the number is not in use.

Whaat should I do? Will it be taken care of automatically? or do I need to seek help somewhere?

@akaam Uh oh...your virgin mobile account was not active? Like not at all? Then you have a failed port . You must contact the moderators to cancel it. Click on Simon (?) at bottom right . Say human. Keep asking for human. Then message moderators thru the ticket Simon will create. You cannot port a number in from a closed account.

Re: Transferring number (no incoming calls but everything else seems to work)

darlicious — Wed, 30 Oct 2019 07:29:55 GMT

You will continue to have the services but no incoming calling until pm fixes it and you get new number.

@darlicious wrote:
@akaam wrote:
Hi,
I am new to PM. Transported my number from Virgin Mobile.

My Virgin Mobile number was not active during transportation.

Message I received was - number sucessfully transported.

Here is how things are for me right now:
Texting works
Outgoing calls work
Internet data works

Incoming calls DON'T work.
When I call myself it says the number is not in use.

Whaat should I do? Will it be taken care of automatically? or do I need to seek help somewhere?
@akaam Uh oh...your virgin mobile account was not active? Like not at all? Then you have a failed port . You must contact the moderators to cancel it. Click on Simon (?) at bottom right . Say human. Keep asking for human. Then message moderators thru the ticket Simon will create. You cannot port a number in from a closed account.

Re: Transferring number (no incoming calls but everything else seems to work)

cavemantoronto — Wed, 30 Oct 2019 07:51:14 GMT

@darlicious wrote:
@akaam Uh oh...your virgin mobile account was not active? Like not at all? Then you have a failed port . You must contact the moderators to cancel it. Click on Simon (?) at bottom right . Say human. Keep asking for human. Then message moderators thru the ticket Simon will create. You cannot port a number in from a closed account.

There's no reason to contact mods. Mods can't fix this. Virgin account needs to be reactivated first.

Re: Transferring number (no incoming calls but everything else seems to work)

darlicious — Wed, 30 Oct 2019 08:13:51 GMT

@cavemantoronto wrote:
@darlicious wrote:
@akaam Uh oh...your virgin mobile account was not active? Like not at all? Then you have a failed port . You must contact the moderators to cancel it. Click on Simon (?) at bottom right . Say human. Keep asking for human. Then message moderators thru the ticket Simon will create. You cannot port a number in from a closed account.
There's no reason to contact mods. Mods can't fix this. Virgin account needs to be reactivated first.

@akaam Sorry... @cavemantoronto I stand corrected...i was completely unaware that you can reactivate a closed account to facilitate a ported number. is this the case with most providers? Public mobile is the exception not the rule?

Re: Transferring number (no incoming calls but everything else seems to work)

cavemantoronto — Wed, 30 Oct 2019 08:22:52 GMT

@darlicious wrote:
@akaam Sorry... @cavemantoronto I stand corrected...i was completely unaware that you can reactivate a closed account to facilitate a ported number. is this the case with most providers? Public mobile is the exception not the rulef customer called Virgin to cancel a postpaid account and it was recent, Virgin can reverse the cancellation.

Customer can take new number instead but if keeping the number is needed, I would say to try that first.

If it's Virgin postpaid and customer requested cancellation recently, it can be reversed.

If it's a Virgin prepaid number but account is suspended because of no payment but account is still open, payment is needed to resume the plan.

Re: Transferring number (no incoming calls but everything else seems to work)

akaam — Wed, 30 Oct 2019 11:27:55 GMT

My account is active, but number is not in service. My post paid contract expired. I can stil login to my virgin account but I don't have any services.

Re: Transferring number (no incoming calls but everything else seems to work)

akaam — Wed, 30 Oct 2019 11:43:25 GMT

@akaam wrote:
Hi,
I am new to PM. Transported my number from Virgin Mobile.

My Virgin Mobile number was not active during transportation.

Message I received was - number sucessfully transported.

Here is how things are for me right now:
Texting works
Outgoing calls work
Internet data works

Incoming calls DON'T work.
When I call myself it says the number is not in use.

Whaat should I do? Will it be taken care of automatically? or do I need to seek help somewhere?

My account is active, but number is not in service. My post paid contract expired. I can stil login to my virgin account but I don't have any services.

Re: Transferring number (no incoming calls but everything else seems to work)

GinYVR — Wed, 30 Oct 2019 12:19:35 GMT

@akaamCall the number listed in this post to figure out what has happened to your number

https://productioncommunity.publicmobile.ca/t5/Discussions/Get-your-PORT-ISSUES-FIXED-BY-LIVE-AGENT-right-now/m-p/117185#M36801

Re: Transferring number (no incoming calls but everything else seems to work)

akaam — Wed, 30 Oct 2019 13:25:03 GMT

@GinYVR wrote:
@akaamCall the number listed in this post to figure out what has happened to your number

https://productioncommunity.publicmobile.ca/t5/Discussions/Get-your-PORT-ISSUES-FIXED-BY-LIVE-AGENT-right-now/m-p/117185#M36801

Okay, I will try that.

Virgin Mobile asked me to call their cancellation department. What do you think of that idea?

Re: Transferring number (no incoming calls but everything else seems to work)

Dunkman — Wed, 30 Oct 2019 13:53:03 GMT

@akaam wrote:
@GinYVR wrote:
@akaamCall the number listed in this post to figure out what has happened to your number

https://productioncommunity.publicmobile.ca/t5/Discussions/Get-your-PORT-ISSUES-FIXED-BY-LIVE-AGENT-right-now/m-p/117185#M36801
Okay, I will try that.

Virgin Mobile asked me to call their cancellation department. What do you think of that idea?

@akaam

Cancellation department will likely try to convince you to stay with Virgin mobile. Usually you need an active, working mobile account before it can be ported. Not sure whether you will need to pay to "activate" VM account prior to porting.

Re: Transferring number (no incoming calls but everything else seems to work)

darlicious — Wed, 30 Oct 2019 16:50:34 GMT

@akaam Calling the telus porting department is probably the best. If your account is still active then your number is still tied to it. Hopefully it can just be ported and and put back in service thru telus rather than having to deal with virgin. However if not please report back with the phone number given to you by virgin and the prompts to get thru to them....this will help others that find themselves in your unusual predicament in the future. Getting thru to a live agent at virgin can be quite difficult so any information in that regard will be very useful. Hoping you get it sorted out sooner rather than later!

Re: Transferring number (no incoming calls but everything else seems to work)

Chf960 — Wed, 30 Oct 2019 17:25:55 GMT

This is a regular procedure for service provider (in order to figure out if you indeed want to port out the phone number). But you don't HAVE to cancel with them (if you cancel before the porting it will be a failed one).

Re: Transferring number (no incoming calls but everything else seems to work)

akaam — Thu, 31 Oct 2019 05:54:58 GMT

Virgin cancellation department said they will restore the account so I can port it out. There is some unusual technical difficulties with my account so it will tay 2-5 business days, but after that it will be active and I can port my number out.

I will update everyone when/if it's done successfully.

@Dunkman wrote:
@akaam wrote:
@GinYVR wrote:
@akaamCall the number listed in this post to figure out what has happened to your number

https://productioncommunity.publicmobile.ca/t5/Discussions/Get-your-PORT-ISSUES-FIXED-BY-LIVE-AGENT-right-now/m-p/117185#M36801
Okay, I will try that.

Virgin Mobile asked me to call their cancellation department. What do you think of that idea?
@akaam
Cancellation department will likely try to convince you to stay with Virgin mobile. Usually you need an active, working mobile account before it can be ported. Not sure whether you will need to pay to "activate" VM account prior to porting.

Re: Transferring number (no incoming calls but everything else seems to work)

cellphoneuser1 — Thu, 31 Oct 2019 05:59:43 GMT

@Dunkman wrote:
Cancellation department will likely try to convince you to stay with Virgin mobile. Usually you need an active, working mobile account before it can be ported. Not sure whether you will need to pay to "activate" VM account prior to porting.

Of course they will. When you call them with questions about porting or ask for account number, they know what you're up to. Either that or it'a a good way to bluff if you want an offer.

Re: Transferring number (no incoming calls but everything else seems to work)

cellphoneuser1 — Thu, 31 Oct 2019 06:01:19 GMT

@akaam wrote:
Virgin cancellation department said they will restore the account so I can port it out. There is some unusual technical difficulties with my account so it will tay 2-5 business days, but after that it will be active and I can port my number out.

It shouldn't take them 2 to 5 days. It's one mouse click. When they reactivate, they also start billing you again.

Re: Transferring number (no incoming calls but everything else seems to work)

akaam — Thu, 31 Oct 2019 12:53:44 GMT

@cellphoneuser1 wrote:
@akaam wrote:
Virgin cancellation department said they will restore the account so I can port it out. There is some unusual technical difficulties with my account so it will tay 2-5 business days, but after that it will be active and I can port my number out.
It shouldn't take them 2 to 5 days. It's one mouse click. When they reactivate, they also start billing you again.

They said it's a glitche. Something technical. And, oh well. I don't have much of a choice even if they do bill me. I need my old number back because I use it for business purposes as well.

Re: Transferring number (no incoming calls but everything else seems to work)

akaam — Thu, 31 Oct 2019 14:05:20 GMT

@cellphoneuser1 wrote:
@akaam wrote:
Virgin cancellation department said they will restore the account so I can port it out. There is some unusual technical difficulties with my account so it will tay 2-5 business days, but after that it will be active and I can port my number out.
It shouldn't take them 2 to 5 days. It's one mouse click. When they reactivate, they also start billing you again.

In the meantime, should I get a temporary number?

Re: Transferring number (no incoming calls but everything else seems to work)

Dunkman — Thu, 31 Oct 2019 14:20:18 GMT

@akaam wrote:
@cellphoneuser1 wrote:
@akaam wrote:
Virgin cancellation department said they will restore the account so I can port it out. There is some unusual technical difficulties with my account so it will tay 2-5 business days, but after that it will be active and I can port my number out.
It shouldn't take them 2 to 5 days. It's one mouse click. When they reactivate, they also start billing you again.
In the meantime, should I get a temporary number?

@akaam

It is too late to get a temporary number at the present time. Need to wait for moderator/VM to fix things on their own ends.

Some people would recommend activated a temporary PM number first when you sign up for Public mobile. Once it is working, then you can port your old number over. If the port fails, at least you still have PM's temporary number to use as the port is being fixed.

Re: Transferring number (no incoming calls but everything else seems to work)

CS_Agent — Thu, 31 Oct 2019 15:10:18 GMT

Hi, @akaam!

It would be our pleasure to help you to solve the issue!

If the problem still persists, please send us a private message in order for us to be able to help you!

All the best!

Ella PM Mod Team