topic Re: Outgoing emails in Get Support

Outgoing emails

LSMRTN — Wed, 05 Jan 2022 12:47:36 GMT

My first full day using Public Mobile. My incoming emails to my phone worked fine, but sending was slow. It stayed in my 'outbox' for a few hours. Is anyone else experiencing this or slow response in other data use?

Re: Outgoing emails

popping — Wed, 30 Oct 2019 00:24:22 GMT

@LSMRTN wrote:
My first full day using Public Mobile. My incoming emails to my phone worked fine, but sending was slow. It stayed in my 'outbox' for a few hours. Is anyone else experiencing this or slow response in other data use?

Enable data and restart your phone to configure your APN automatically.

Is your data working?

Can you get on Internet using a browser?

Which plan do you have?

Check the usage line on your overview page after login.

If you don't see the usage line, you have used all your data for your cycle.

Re: Outgoing emails

mimmo — Wed, 30 Oct 2019 00:24:26 GMT

Are there any attachments on the outgoing email?

Delete the outgoing mail and try again? Or try a test email?

Re: Outgoing emails

88cranston — Wed, 30 Oct 2019 00:27:24 GMT

@LSMRTN wrote:
My first full day using Public Mobile. My incoming emails to my phone worked fine, but sending was slow. It stayed in my 'outbox' for a few hours. Is anyone else experiencing this or slow response in other data use?

If iPhone do you have both cellular AND email turned on?

Re: Outgoing emails

ChuckYeah — Wed, 30 Oct 2019 00:28:21 GMT

I just sent a test email on LTE and 3G and both went likety split!

As has been indicated, How is your browser working?

Re: Outgoing emails

popping — Wed, 30 Oct 2019 00:29:43 GMT

@LSMRTN

If you have a LG phone, do a network reset after changing provider before your data working again.

Re: Outgoing emails

LSMRTN — Wed, 30 Oct 2019 00:31:38 GMT

Not iphone. Samsung. It works fine at home when using my wifi. Maybe a setting on my phone?

Re: Outgoing emails

LSMRTN — Wed, 30 Oct 2019 00:32:58 GMT

No attachments. I did try sending again. I ignored it for a while, then it just left my outbox later in the day. Thanks for your suggestion.

Re: Outgoing emails

popping — Wed, 30 Oct 2019 00:33:22 GMT

@LSMRTN wrote:
Not iphone. Samsung. It works fine at home when using my wifi. Maybe a setting on my phone?

Check the APN setting on your Samung phone.

https://apn-canada.gishan.net/en/apn/public-mobile

Re: Outgoing emails

88cranston — Wed, 30 Oct 2019 00:42:40 GMT

@LSMRTN wrote:
Not iphone. Samsung. It works fine at home when using my wifi. Maybe a setting on my phone?

I am not up on Android. May some one else can answer. On an iPhone when you turn on cellular you scroll down and turn on what “things” you want to use over cellular. There is a switch for most but not all “things”. Or google it...Samsung model xx not sending email on cellular.

Things = apps I guess🤪

Re: Outgoing emails

ChuckYeah — Wed, 30 Oct 2019 00:37:19 GMT

Just a theory, but try forcing your phone to 3g or LTE (whichever you're not currently using) and try again. I'm wondering if it could be signal quality issue?

Re: Outgoing emails

88cranston — Wed, 30 Oct 2019 00:41:29 GMT

What email app are you using.

What is your Samsung model.

Are you using imap or pop settings

Are you in Canada or USA.

Re: Outgoing emails

88cranston — Wed, 30 Oct 2019 00:44:46 GMT

@LSMRTN wrote:
No attachments. I did try sending again. I ignored it for a while, then it just left my outbox later in the day. Thanks for your suggestion.

When it left outbox did you walk into a or close to a wifi connection.....like ShawGo or Starbucks?

Re: Outgoing emails

88cranston — Wed, 30 Oct 2019 00:50:47 GMT

@88cranston wrote:
What email app are you using.
What is your Samsung model.
Are you using imap or pop settings
Are you in Canada or USA.

And what email are you using.

Telus

shaw

hotmail

gmail

Re: Outgoing emails

geopublic — Wed, 30 Oct 2019 02:34:05 GMT

@LSMRTN If you can receive email via mobile data then your apn/data connection is fine.

Sounds like a settings issue with your mail app. What email app are you using? Gmail?

Re: Outgoing emails

LSMRTN — Wed, 30 Oct 2019 17:38:55 GMT

No, not gmail. It's an outlook email. Use for my work. It's responding a little better today, but still slow is syncing. Hasn't synced for the past hour, then suddenly it will catch up, even connecting to my house wifi.

Re: Outgoing emails

88cranston — Wed, 30 Oct 2019 17:50:37 GMT

@LSMRTN wrote:
No, not gmail. It's an outlook email. Use for my work. It's responding a little better today, but still slow is syncing. Hasn't synced for the past hour, then suddenly it will catch up, even connecting to my house wifi.

Are using MS Office “Outlook” as an email client?

Are you using imap or pop settings and are they right?

Re: Outgoing emails

LSMRTN — Wed, 30 Oct 2019 17:52:18 GMT

Sorry, not sure if using pop or imap. Someone else set up my email. I think it's pop

Re: Outgoing emails

LSMRTN — Wed, 30 Oct 2019 17:54:31 GMT

No, but the town I was in has guest wifi. That may be it. As I said, outgoing worked better today. But syncing is still lagging.

Re: Outgoing emails

geopublic — Wed, 30 Oct 2019 22:57:00 GMT

@LSMRTN wrote:
No, not gmail. It's an outlook email. Use for my work. It's responding a little better today, but still slow is syncing. Hasn't synced for the past hour, then suddenly it will catch up, even connecting to my house wifi.

@LSMRTN If your work is using their own Exchange server that might explain the delay ask your IT department to check for problems on their end.