topic Re: No network connection in Get Support

No network connection

combo — Wed, 05 Jan 2022 12:47:32 GMT

Hello! Since a few hours I have no access to the network of Public Mobile. I have a galaxy S9. I go to network operators and manually I choose Public Mobile. A separate message that says Registering on Public Mobile. A wheel turns and after about 2 minutes it stops and still no connection. This problem is happening without me making any changes or modifications. Can someone help me?

Re: No network connection

Dunkman — Tue, 29 Oct 2019 22:43:52 GMT

@combo

Check your self service account. Make sure that your account is active, not suspended.

If active, try to reboot your phone or maybe reseat your SIM card (take it out and put it back in).

Re: No network connection

combo — Tue, 29 Oct 2019 22:58:57 GMT

Thanks for your answer. My account is active. I did a reboot and took out the sim card but still the same issue. Since my phone can see all the networks operators available including Public Mobile I suppose the sim card is not the problem 😞

Re: No network connection

Dunkman — Tue, 29 Oct 2019 23:03:55 GMT

@combo

Maybe try the SIM card in another phone. To help determine whether it is a hardware issue versus PM service problem.

Re: No network connection

popping — Tue, 29 Oct 2019 23:11:01 GMT

@combo wrote:
Thanks for your answer. My account is active. I did a reboot and took out the sim card but still the same issue. Since my phone can see all the networks operators available including Public Mobile I suppose the sim card is not the problem 😞

Your account may not be provisioned correctly.

Try the adding $1 trick to get PM server to provision your account again in addition to the Dunkman suggestion to eliminate hardware issue.

Re: No network connection

geopublic — Tue, 29 Oct 2019 23:34:10 GMT

@combo where did you get your phone from? Maybe it got blacklisted.

Re: No network connection

combo — Tue, 29 Oct 2019 23:48:25 GMT

It's not blacklisted. Thanks.

Re: No network connection

HELEANa — Tue, 29 Oct 2019 23:56:37 GMT

I am having the same issue

Re: No network connection

HELEANa — Tue, 29 Oct 2019 23:58:43 GMT

I also removed / reinstalled my Sim / reset my phone 5 times , nothing is working

Re: No network connection

popping — Wed, 30 Oct 2019 00:01:15 GMT

@HELEANa wrote:
I also removed / reinstalled my Sim / reset my phone 5 times , nothing is working

Which phone are your using?

Try your PM SIM card in another phone to eliminate the possibility of hardware issue.

Re: No network connection

HELEANa — Wed, 30 Oct 2019 00:03:31 GMT

Try putting your phone in airplane mode , wait for 10 seconds than take it off airplane mode , that just solved my issue

Re: No network connection

LovesToPM — Sun, 03 Nov 2019 04:01:19 GMT

@combo Unfortunately as you stated in your other post,
Samsung says that this phone has been declared lost or stolen (blacklisted).

From the time it is reported stolen, it can take a few months before it gets blacklisted.