topic Re: 2GB Bonus Data not received in Get Support

2GB Bonus Data not received

cavilier — Wed, 05 Jan 2022 12:47:00 GMT

Hi all,

I switched to Public Mobile for the new activation offer, that you get bonus 2GB data when choosing plans $35 and above.

I activated a $40 plan 9 days ago, still not seeing the bonus data added to my account, could anyone help me with this?

Thank you!

Re: 2GB Bonus Data not received

Triguy — Tue, 29 Oct 2019 14:40:58 GMT

Was your account activated online and did you include the BONUSDATA promo code? It takes 7 business days for the bonus to appear in your account. If you still need assistance then submit a ticket by clicking on the question mark on the bottom right.

Re: 2GB Bonus Data not received

Dunkman — Tue, 29 Oct 2019 14:45:14 GMT

@cavilier

Where did you activate? At home or instore?

If in store, you did not qualify for this promotion. It had to be activated online at home.

https://productioncommunity.publicmobile.ca/t5/Announcements/SALE-Get-a-bonus-2GB-of-data-when-you-activate-on-a-35-mo-plan/td-p/440225

If you met the requirements, you should contact moderator as described above (if more than 7 business days)

Re: 2GB Bonus Data not received

PAULRANG18 — Tue, 29 Oct 2019 16:13:56 GMT

If you activated the plan at retail outlet the promotion is not valid. Online only. Contact a moderator by submitting a ticket if you did it online. Click ?, bottom right, and follow instructions. You should then be credited with bonus data.

Re: 2GB Bonus Data not received

CS_Agent — Thu, 31 Oct 2019 18:10:03 GMT

Hi @cavilier,

I recommend you to go online and use SIMon to create a ticket so I can help you.

Bogdan_S