topic Re: Voice Mail in Get Support

Voice Mail

iskedo — Wed, 05 Jan 2022 12:46:58 GMT

Hello

I'm curious if there is a way to disable my voice mail? I personaly have zero use for it and also i've have been getting daily spam messages that fill my box failry quick its very annoying. I'd like to keep my plan but just remove this feature completly.

Thank You.

Re: Voice Mail

will13am — Tue, 29 Oct 2019 13:40:57 GMT

@iskedo, there is no way of disabling voice mail. Some people use extended absence greeting or call forward to some other number besides the voice mail number as a way of preventing a voice mail from being left by the caller.

Re: Voice Mail

Triguy — Tue, 29 Oct 2019 13:41:00 GMT

See information from a previous thread.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Want-to-cancel-my-voicemail/m-p/444444#M88326

Re: Voice Mail

Lemony_Snicket — Tue, 29 Oct 2019 13:45:28 GMT

Try leaving a voice mail greeting that says this voice mail box is not monitored and no replies will be given similar to no reply email address.

Re: Voice Mail

totalUser — Tue, 29 Oct 2019 13:48:36 GMT

I opened a fongo account that I don't use and forwarded all missed unanswered ignored calls there.

If there is a message I'd like to hear I can login and still hear it or even get it in the email (never happened but an option)

Also nice option if I'm out of service or country but have WiFi or local data, I can actually login and still receive calls.

Re: Voice Mail

LovesToPM — Tue, 29 Oct 2019 14:13:12 GMT

You can try this...

Add An Extended Absence Greeting / Disable Voicemail

An extended absence greeting allows you to record an alternate greeting, which can be up to 1 minute long, without deleting the one you have recorded. You can use it as an after-hours greeting or to leave special instructions, for instance if you temporarily don’t want to accept voicemail.To set up an extended absence greeting, dial into your voicemail. From the main menu, follow the arrows in the below visual.

To Disable Your Voicemail, Follow These Steps:

Dial into your voicemail by holding the number 1 on your dial pad.
Select option 3 to “Manage your greetings”
Select option 4 to “Manage your Extended Absence Greeting”

Select Option 2 to record an extended absence greeting if you don’t already have one.

If you have an extended absence greeting recorded, Select option 4 to turn on Extended Absence Greeting
Select option 5 to block callers from leaving a message after hearing the Extended Absence Greeting

Extracted from: https://www.publicmobile.ca/en/bc/get-help/articles/add-an-extended-absence-greeting

Re: Voice Mail

iskedo — Tue, 29 Oct 2019 14:19:02 GMT

Thank you all for your solutions, i'll give the voice mail extended leave option a try.

Re: Voice Mail Problem

dhp — Tue, 25 Feb 2020 23:41:13 GMT

Hi There,

When I check my vocemail the recording says "you have no messages"--even when I do have messages. Why this, suddenly? Any suggestions?

thx,

--dhp

Re: Voice Mail Problem

computergeek541 — Tue, 25 Feb 2020 23:49:45 GMT

@dhp wrote:
Hi There,

When I check my vocemail the recording says "you have no messages"--even when I do have messages. Why this, suddenly? Any suggestions?

thx,

--dhp

Then, you have no new vocie messages. The more likely scenario would be that your phone is displaying the new message icon in error. I would call your phone number from another phoen and leave yourself a message. If that's what's happening, check your messages and delete the one that you just left for yourself. The voicemail icon should clear.