topic Re: number tracking mistake in Get Support

number tracking mistake

VladKot — Wed, 05 Jan 2022 12:46:32 GMT

Hi,

Iws tracking my wife's number from rogers to Public mobile. Her ROgers number is xxxxxx0344. Because the autofill option enabled in the browser, the number that filled itself became xxxxxx8449 - and sim got activated with my Visa. Now i am paying for the wrong number amnd my wife's rogers number is still active, how i am replacing the number to the right one on the Public Mobile simcard?

Re: number tracking mistake

Dunkman — Mon, 28 Oct 2019 20:44:39 GMT

@VladKot

You will need to contact moderator to fix the porting error. The port will not be completed since you got the wrong number, with the account number, etc.

Click on the question mark on right lower corner of the website to start the ticketing process to get moderator help.

In the meantime, you can insert back the Roger's SIM card and it should still be working.

Re: number tracking mistake

popping — Mon, 28 Oct 2019 20:46:18 GMT

@VladKot wrote:
Hi,
Iws tracking my wife's number from rogers to Public mobile. Her ROgers number is xxx-xxx.xxxx. Because the autofill option enabled in the browser, the number that filled itself became yyy-yyy.yyyy and sim got activated with my Visa. Now i am paying for the wrong number amnd my wife's rogers number is still active, how i am replacing the number to the right one on the Public Mobile simcard?

Please edit your post to remove your phone numbers as anyone can access to your post.

Agree. Everyone should doubt check the phone number before submitting the form. I had to correct it a few time.

Is the yyy-yyy-yyyy in the same Rogers account with the xxx-xxx-xxxx number you are porting?

Only moderator can access your account.

Create a moderator support ticket using the ? button at the right side bottom corner of this page.
Enter "contact human" as question one or more times. SIMon will eventually show you the "Submit a ticket" button. Click on submit button to get the create ticket screen.
Moderator wait time is up to 2 days.

Re: number tracking mistake

VladKot — Mon, 28 Oct 2019 20:48:36 GMT

Question sign clicking taking me to the answering bot.. What ticketing process you are talking about?

Re: number tracking mistake

Dunkman — Mon, 28 Oct 2019 20:52:40 GMT

@VladKot

Tell Simon that you are having porting issues. Answer a few questions and then it will start the ticketing process. I just did the process myself and it does work.

Re: number tracking mistake

popping — Mon, 28 Oct 2019 20:54:17 GMT

@VladKot wrote:
Question sign clicking taking me to the answering bot.. What ticketing process you are talking about?

SIMon will try to help you.

Enter "contact human" as question for one or more times. SIMon will eventually show you the "Submit a ticket" button. Then, click on submit a ticket and you will be in a form to provde you info to create a support ticket.

Re: number tracking mistake

VladKot — Mon, 28 Oct 2019 21:01:14 GMT

thnx

Re: number tracking mistake

totalUser — Mon, 28 Oct 2019 21:04:14 GMT

Can you please try to initiate new port in plans and add-ons, then click change my number, then select to transfer number.

It may work if you didn't use that option since you signed up

Re: number tracking mistake

geopublic — Mon, 28 Oct 2019 21:05:10 GMT

@VladKot wrote:
Hi,
Iws tracking my wife's number from rogers to Public mobile. Her ROgers number is xxxxxx0344. Because the autofill option enabled in the browser, the number that filled itself became xxxxxxx8449 - and sim got activated with my Visa. Now i am paying for the wrong number amnd my wife's rogers number is still active, how i am replacing the number to the right one on the Public Mobile simcard?

@VladKot Who's number is the 8449 number? Was that your Rogers number? If yes, then tha number was ported over to PM (What a mess ).

If the 8449 number was in error that means the port will not complete and you should receive a call (to the alternate number) or a text to the 8449 that there was a problem with your port.

To submit a ticket to Public Mobile do the following:

Re: number tracking mistake

VladKot — Fri, 01 Nov 2019 20:18:04 GMT

To call Tellus porting center is the best solution ever

Re: number tracking mistake

LovesToPM — Sat, 02 Nov 2019 00:42:55 GMT

@VladKot Glad it worked for you. Apparently Telus porting centre has recently told some customers to contact Moderators now.