topic Re: I cannot log into my self serve option, saying my password is incorrect in Get Support

I cannot log into my self serve option, saying my password is incorrect

Jcraik — Wed, 05 Jan 2022 12:46:27 GMT

I need help and I am getting frustrated as its been over 3 days of troubles I am having just trying to get my sim card to work.

Thanks

Re: I cannot log into my self serve option, saying my password is incorrect

Triguy — Mon, 28 Oct 2019 20:21:14 GMT

Try the forgot password link. https://selfserve.publicmobile.ca/forgot-password/

Re: I cannot log into my self serve option, saying my password is incorrect

totalUser — Mon, 28 Oct 2019 20:24:01 GMT

If you can t reset your password please contact moderators

Re: I cannot log into my self serve option, saying my password is incorrect

Daps — Mon, 28 Oct 2019 20:25:42 GMT

If you cant reset your password, ask the moderator team for help.
Click on the green question mark on bottom right to start the chatbot.
Enter your problem details and submit a ticket to moderators.

Re: I cannot log into my self serve option, saying my password is incorrect

Jcraik — Mon, 28 Oct 2019 20:31:00 GMT

One moderator told me my account was set up with auto pay and gave me the last 4 digits of the card its set up too which does not match a card I own, Im extremly annoyed

Re: I cannot log into my self serve option, saying my password is incorrect

ChuckYeah — Mon, 28 Oct 2019 20:31:28 GMT

Did you activate your sim online or in store? If in store, you may still have to register for a self serve account.

https://selfserve.publicmobile.ca/self-registration/

Re: I cannot log into my self serve option, saying my password is incorrect

Jcraik — Mon, 28 Oct 2019 20:31:52 GMT

It also kept giving me an error while i tried to set up the account about how it was not able to accept my credit card at that time, but now today i cant even try again because the sim card is not available now

Re: I cannot log into my self serve option, saying my password is incorrect

Jcraik — Mon, 28 Oct 2019 20:32:47 GMT

I tried to activate it online but it was not working, but now that the sim card when I try to activate again says its unavailable makes me think it is but I dont know how to tell

Re: I cannot log into my self serve option, saying my password is incorrect

ChuckYeah — Mon, 28 Oct 2019 20:37:20 GMT

In order to change the sim card number, if that is the issue, you have to get into self serve to do that. However, once you get in, clearing your cache and opening your browser in incognito mode will get rid of some of those types of errors.

Re: I cannot log into my self serve option, saying my password is incorrect

Jcraik — Mon, 28 Oct 2019 20:47:34 GMT

but i cant even get into self serve becuase i dont have a number

Re: I cannot log into my self serve option, saying my password is incorrect

ChuckYeah — Mon, 28 Oct 2019 20:55:58 GMT

@ChuckYeah wrote:
In order to change the sim card number, if that is the issue, you have to get into self serve to do that. However, once you get in, clearing your cache and opening your browser in incognito mode will get rid of some of those types of errors.

I would try to activate it again after clearing the browser cache and going into incognito mode.

Have you tried the password reset? I just did it on my account and it worked in 5 minutes.

If you are not set up for self serve it will say we don't recognize your email address.

Re: I cannot log into my self serve option, saying my password is incorrect

CS_Agent — Mon, 28 Oct 2019 21:03:21 GMT

Hello @Jcraik,

Here is a link where you can find more information about Self Serve on the link (copy and paste it in your browser):

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Community-and-Self-Serve-Accounts/ta-p/251473

If you go to this link (copy and paste it in your browser) https://www.publicmobile.ca/en/bc/get-help, you can log a ticket through SIMon with the details of your issue. A member of the Moderators Team will help you with all that you need.

Take care,

Moderators Team