topic change plan in Get Support

change plan

zahrakhush — Wed, 05 Jan 2022 12:46:19 GMT

i changed my $150 plan to $50 monthly and im billed twice?? someone help!!

Re: change plan

popping — Mon, 28 Oct 2019 18:40:33 GMT

@zahrakhush wrote:
i changed my $150 plan to $50 monthly and im billed twice?? someone help!!

Is the extra $50 in your account as available fund?

Please post a screenshot of your payment history with your personal info masked out.

We will take a look.

Only moderator can access your account. You may create a moderator support ticket using the ? button at the rihgt hand bottom corner of this page. Moderator wait time is up to 2 days.

Re: change plan

totalUser — Mon, 28 Oct 2019 18:47:29 GMT

Did you make immediate change or did you schedule it for renewal?

If you change immediately you will lose everything you paid for without being prorated and reimbursed.

Did you withdraw 50 from your credit card and then apply the change?

What amounts were you billed 50 and 100

Screenshot of your payment history with sensitive info blanked out would help

Re: change plan

Nikita — Mon, 28 Oct 2019 18:47:29 GMT

If you selected to change immediately it will disregard what you paid for and recharge you with the new plan immediately. If not then it can be a mistake. It happened to my mother. we contacted via moderator and they credited the amount back 🙂

Re: change plan

geopublic — Mon, 28 Oct 2019 18:52:12 GMT

@zahrakhush

To submit a ticket to Public Mobile do the following:

Re: change plan

jimbobs — Wed, 30 Oct 2019 20:15:16 GMT

And please let us know what happened. Sharing this information helps everybody in the community.

Re: change plan

CS_Agent — Fri, 01 Nov 2019 13:18:05 GMT

Hi @zahrakhush

I am happy to help, before I can do that, I recommend you to go online and use SIMon and create a ticket. You can do it by accessing the link below:

https://www.publicmobile.ca/en/qc/get-help

Bogdan_S